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Venue rating

3.5

9 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Urban Calm Liverpool
Urban Calm Liverpool
35 Whitechapel (Upper Tier Metquarter),
Liverpool, L1 6DA
United Kingdom

Salon

Urban Calm Liverpool
35 Whitechapel (Upper Tier Metquarter),
Liverpool, L1 6DA
United Kingdom

Opening hours

Mon - Wed 9:30 am - 6:00 pm
Thur 9:30 am - 7:00 pm
Fri - Sat 9:30 am - 6:00 pm
Sun 9:30 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Urban Calm Liverpool part of Urban Calm

We’re situated in the heart of Liverpool, offering spa treatments that will refresh and rejuvenate you in luxurious surroundings.

Urban Calm is home to Liverpool’s only Dermalogica Skin Bar where our skin therapists will prescribe personal treatments tailor made to your skin and its needs.

At Urban Calm Spa, Liverpool we use only the best brands that will leave you feeling buffed and beautiful from top to toe.

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Services

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Comments

Reviews (written by customers after their visit)

3.5

Chain rating

Based on 9 reviews

5 stars 3
4 stars 3
3 stars 0
2 stars 2
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Eyebrow and Eyelash Treatments (2)
  • Facials (1)
  • Manicure (1)
  • Pedicure (4)
  • Therapeutic Massage (1)
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Have you been here? Write a review
Verified review Visited October 2014
Posted 2 weeks ago
Really enjoyed the treatment.

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Verified review Visited December 2015
Posted 1 month ago
After booking and paying through Wahanda, I was contacted by the venue to change the appointment as the times available on Wahanda were not consistent with that of Urban Calm. This indicates poor management on the part of the venue. The place was hard to find, as it is located within the Met Quarter shopping centre and no further information was available on their website. The atmosphere in the place was terrible, in that it was deathly quiet. It was awkward, with very little talking. It wasn't even a peaceful, serene silence, as you could hear the pop music being played out in the shopping centre. The manicure itself was so-so. The lady didn't rinse my hands and arms properly, leaving gritty beads and balm on my hands and in my nail beds. She left nail polish on my skin and the surface was uneven on two nails. The appointment lasted 1hr 20/30mins instead of the scheduled 1 hour, as the lady left me to do somebody's eyebrows in between steps. This meant I left much later than planned. The nail polish chipped less than 24 hours afterwards, which was disappointing. I won't go back.

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Posted 1 month ago
Had lash out lashes applied.
Honestly terrible atmosphere: loud music, loud, inappropriate conversations going on between staff members over our heads and one of the staff members even made negative comments about another customer's weight as she left the salon. Lashes are very short and sparsely applied, was told I could get longer ones if I came back for refills. Not at all what I would expect for almost £80.

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Verified review Visited June 2015
Posted 7 months ago
Scheduled for 60 minutes- the lady finished after 40. And my feet were left in a mediocre condition. It was advertised as luxury but wasn't that satisfactory.

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Verified review Visited June 2015
Posted 7 months ago
Great staff, kind and professional - the treatment was very pleasant. I had a full pedicure and will defo recommend it!

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Verified review Visited May 2015
Posted 9 months ago
I had a Derma Facials and have awarded it 5 stars.

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Verified review Visited March 2015
Posted 10 months ago
Really enjoyable thank you. Relaxing experience thanks to the .therapist for looking after me. Will visit again and will use wananda

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Verified review Visited March 2015
Posted 10 months ago
I had a wonderful massage while visiting Liverpool for a weekend break. Definitely recommend Urban Calm. Wish I lived locally!!!

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Verified review Visited August 2014
Posted 1 year ago
I had Lash Out Lashes! done here about two weeks ago. I wanted to wait until my maintenance appointment before I gave my review. The staff are lovely. Very friendly and welcoming. The lady who done my lashes had a soothing voice and I actually fell asleep during the application, I was so relaxed! My lashes look lovely and long with a nice curl. I get plenty of compliments on how natural my eyelashes look. After two - three weeks a maintenance appointment is required to keep the lashes looking their best. My right eye lost more lashes than my left but I think that's because I tend to sleep on my right side so my lashes get "smashed" by the pillow. If you can sleep on your back! After my top up my lashes look better than the first time. More volume and length. I have already booked my next maintenance appointment! I would definitely recommend.

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