Excellent relaxing massage
Great treatment once again by the staff at Urban Calm. Being 30 weeks pregnant my feet are beginning to feel sore and uncomfortable and the staff member doing my treatment worked hard to make them pretty and well prepared for the weeks ahead
8 months agoReport
Since moving to Liverpool I have been for a number of pedicures and this is the first spa-style pedicure I have received. The treatment is performed in a proper spa pedicure chair which is very comfortable and allows of easy soaking and rinsing of the feet. The treatment includes a foot soak, exfoliating scrub, mask, hard skin filing, cuticle care, toe nail shape and OPI polish. A great treatment, I will be back.
8 months agoReport
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Huge disappointment! Never again! Went for mani and pedi for a special occasion. None of the staff smiled during my whole visit. I had my nails done by Jo. She was seemingly working under huge pressure. She rolled her eyes as I didn't chose the colour in a second. She did nothing on the cuticles although I was told this is part of service when booking. I had to persuade her. Btw Vodoo does COMPLETE MANICURE and Shelac for the same price. She did one of the nails very badly. Feet Shelac was ok, nothing special. After doing feet, Jo disappeared without saying goodbye. Her colleague asked me to sit down again so she could rectify the badly done nail. Again, no hello. Basic manners are missing in Urban Calm, unacceptable! She argued the nail was done correctly, it was the fault of my nail shape which made it look badly. I had to persuade her again. She did the whole nail from scratch. It looked perfect now. But she never ever said a word of apology! I was asked to pay £40 although I left £10 deposit, a common policy. Luckily I had my receipt on me. I was phoned twice!! before my appointment to confirm I will be coming. Once would have been enough.
The worst part - my nails started chipping after 2!!!! days. At my special occasion I had chipped nails and was strongly embarrassed. After 5 days my nails looked horrible. Every single nail!! was lacking Shelac- but one. The one which wasn't done by Jo!! After two weeks this one still looks complete. I conclude that Jo did a very bad job altogether. This experience was very unpleasant, lacking any customer service and came at high price compared to eg Voodo. Never again!