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Venue rating

3.7

12 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Urban Calm Liverpool
Urban Calm Liverpool
35 Whitechapel (Upper Tier Metquarter),
Liverpool, L1 6DA
United Kingdom

Beauty Salon

Urban Calm Liverpool
35 Whitechapel (Upper Tier Metquarter),
Liverpool, L1 6DA
United Kingdom

Opening hours

Mon - Wed 9:30 am - 6:00 pm
Thur 9:30 am - 7:00 pm
Fri - Sat 9:30 am - 6:00 pm
Sun 9:30 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Urban Calm Liverpool part of Urban Calm

We’re situated in the heart of Liverpool, offering spa treatments that will refresh and rejuvenate you in luxurious surroundings.

Urban Calm is home to Liverpool’s only Dermalogica Skin Bar where our skin therapists will prescribe personal treatments tailor made to your skin and its needs.

At Urban Calm Spa, Liverpool we use only the best brands that will leave you feeling buffed and beautiful from top to toe.

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Services

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Comments

Reviews (written by customers after their visit)

3.7

Chain rating

Based on 12 reviews

5 stars 5
4 stars 3
3 stars 0
2 stars 2
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Eyebrow and Eyelash Treatments (2)
  • Facials (1)
  • Manicure (3)
  • Pedicure (6)
  • Therapeutic Massage (1)
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Have you been here? Write a review
Verified review Visited August 2016
Posted 8 hours ago
I had a Manicure and have awarded it 5 stars.

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Verified review Visited August 2016
Posted 1 week ago
Since moving to Liverpool I have been for a number of pedicures and this is the first spa-style pedicure I have received. The treatment is performed in a proper spa pedicure chair which is very comfortable and allows of easy soaking and rinsing of the feet. The treatment includes a foot soak, exfoliating scrub, mask, hard skin filing, cuticle care, toe nail shape and OPI polish. A great treatment, I will be back.

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Posted 2 weeks ago
Huge disappointment! Never again! Went for mani and pedi for a special occasion. None of the staff smiled during my whole visit. I had my nails done by Jo. She was seemingly working under huge pressure. She rolled her eyes as I didn't chose the colour in a second. She did nothing on the cuticles although I was told this is part of service when booking. I had to persuade her. Btw Vodoo does COMPLETE MANICURE and Shelac for the same price. She did one of the nails very badly. Feet Shelac was ok, nothing special. After doing feet, Jo disappeared without saying goodbye. Her colleague asked me to sit down again so she could rectify the badly done nail. Again, no hello. Basic manners are missing in Urban Calm, unacceptable! She argued the nail was done correctly, it was the fault of my nail shape which made it look badly. I had to persuade her again. She did the whole nail from scratch. It looked perfect now. But she never ever said a word of apology! I was asked to pay £40 although I left £10 deposit, a common policy. Luckily I had my receipt on me. I was phoned twice!! before my appointment to confirm I will be coming. Once would have been enough.
The worst part - my nails started chipping after 2!!!! days. At my special occasion I had chipped nails and was strongly embarrassed. After 5 days my nails looked horrible. Every single nail!! was lacking Shelac- but one. The one which wasn't done by Jo!! After two weeks this one still looks complete. I conclude that Jo did a very bad job altogether. This experience was very unpleasant, lacking any customer service and came at high price compared to eg Voodo. Never again!

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Verified review Visited October 2014
Posted 7 months ago
Really enjoyed the treatment.

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Verified review Visited December 2015
Posted 7 months ago
After booking and paying through Wahanda, I was contacted by the venue to change the appointment as the times available on Wahanda were not consistent with that of Urban Calm. This indicates poor management on the part of the venue. The place was hard to find, as it is located within the Met Quarter shopping centre and no further information was available on their website. The atmosphere in the place was terrible, in that it was deathly quiet. It was awkward, with very little talking. It wasn't even a peaceful, serene silence, as you could hear the pop music being played out in the shopping centre. The manicure itself was so-so. The lady didn't rinse my hands and arms properly, leaving gritty beads and balm on my hands and in my nail beds. She left nail polish on my skin and the surface was uneven on two nails. The appointment lasted 1hr 20/30mins instead of the scheduled 1 hour, as the lady left me to do somebody's eyebrows in between steps. This meant I left much later than planned. The nail polish chipped less than 24 hours afterwards, which was disappointing. I won't go back.

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Posted 8 months ago
Had lash out lashes applied.
Honestly terrible atmosphere: loud music, loud, inappropriate conversations going on between staff members over our heads and one of the staff members even made negative comments about another customer's weight as she left the salon. Lashes are very short and sparsely applied, was told I could get longer ones if I came back for refills. Not at all what I would expect for almost £80.

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Verified review Visited June 2015
Posted 1 year ago
Scheduled for 60 minutes- the lady finished after 40. And my feet were left in a mediocre condition. It was advertised as luxury but wasn't that satisfactory.

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Verified review Visited June 2015
Posted 1 year ago
Great staff, kind and professional - the treatment was very pleasant. I had a full pedicure and will defo recommend it!

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Verified review Visited May 2015
Posted 1 year ago
I had a Derma Facials and have awarded it 5 stars.

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Verified review Visited March 2015
Posted 1 year ago
Really enjoyable thank you. Relaxing experience thanks to the .therapist for looking after me. Will visit again and will use wananda

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Verified review Visited March 2015
Posted 1 year ago
I had a wonderful massage while visiting Liverpool for a weekend break. Definitely recommend Urban Calm. Wish I lived locally!!!

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Verified review Visited August 2014
Posted 1 year ago
I had Lash Out Lashes! done here about two weeks ago. I wanted to wait until my maintenance appointment before I gave my review. The staff are lovely. Very friendly and welcoming. The lady who done my lashes had a soothing voice and I actually fell asleep during the application, I was so relaxed! My lashes look lovely and long with a nice curl. I get plenty of compliments on how natural my eyelashes look. After two - three weeks a maintenance appointment is required to keep the lashes looking their best. My right eye lost more lashes than my left but I think that's because I tend to sleep on my right side so my lashes get "smashed" by the pillow. If you can sleep on your back! After my top up my lashes look better than the first time. More volume and length. I have already booked my next maintenance appointment! I would definitely recommend.

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