Uptown Experience Reviews
159 Cardigan Road, Leeds, LS6 1LJ
Check availability and book onlineReviews are written by customers after their visit.
28 reviews
I had a shellac manicure and pedicure, the therapist was very friendly, did a great job and it was good value for money.
Treatment by Rowanne
Let me start by saying that the manager is a very friendly man who provided great customer service!
I don't know if the masseuse was just having a bad day, but I don't feel like she was very professional. She came in without acknowledging me and then barely spoke to me the whole time, which made me feel quite uncomfortable. It was meant to be a back, neck and shoulder massage, but she didn't even touch my neck, and barely worked on my shoulders at all. The massage also only lasted half an hour, when I booked a 40 minute massage online. I have to say that I was disappointed with it.
Afterwards, the manager asked if I was satisfied with my treatment so I explained why I was not, and he insisted on giving me a free haircut! Very decent guy, and I told him about the timing disparity of the massage, so I am confident that this will be sorted for future customers. It's just a pity that I went there specifically hoping to relieve some of the awful tension in my shoulders and neck and came out feeling just the same.
Just to clarify, I'm sure these issues will be sorted for future customers as I voiced my concerns to the manager, who is a great guy.
Uptown was wonderful! The staff were super friendly and helpful, and I had a great experience there.
Treatment by Rowanne
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