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Venue rating

4.7

381 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value
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Ugly Duckling Beauty
Ugly Duckling Beauty
487 Roman Road,
Bow, London, E3 5LX
United Kingdom

Beauty Salon

Ugly Duckling Beauty
487 Roman Road,
Bow, London, E3 5LX
United Kingdom

Opening hours

Mon Closed
Tue 10:00 am - 10:00 pm
Wed 12:00 pm - 8:00 pm
Thur 10:00 am - 10:00 pm
Fri 10:00 am - 4:00 pm
Sat 10:00 am - 6:00 pm
Sun Closed
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Ugly Duckling Beauty   Off-peak
This venue offers discounts on off-peak appointments.

Ugly Duckling Beauty is the United Kingdom and London's very first beauty subscription salon, we offer our members unlimited selected express beauty treatments at only £54 per month.

Feel good and look great daily, not just on special occasions, we choose manicures over a gym membership any day.

We invite you to book in and try a few of our single treatments, through our partners at Treatwell.

We're a professional, fun and friendly, family run business .

But we warn you to be careful, you might get addicted and become a Swan Unlimited member.

Ugly - Is the new beautiful

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Products used at this venue:

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.7

Venue rating

Based on 381 reviews

5 stars 308
4 stars 59
3 stars 11
2 stars 3
1 star 0
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Spray Tanning and Sunless Tanning (11)
  • Face
  • Eyebrow and Eyelash Tinting (12)
  • Eyebrow Waxing (6)
  • Eyelash Extensions (1)
  • Facials (2)
  • HD Brows (61)
  • LVL Lashes (12)
  • Hair removal
  • Bikini Waxing (4)
  • Brazilian Waxing (117)
  • Hollywood Waxing (25)
  • Leg Waxing (5)
  • Waxing (79)
  • Nails
  • Callus Peel (2)
  • Gel Nails (51)
  • Manicure (7)
  • Pedicure (9)
  • Two Week Manicure (8)
  • Two Week Pedicure (3)
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Verified review Visited November 2016
Posted 1 day ago
Amazing!

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Verified review Visited December 2016
Posted 1 day ago
Friendly staff, make you feel at ease and the waxing was very good. Done quickly and as painlessly as possible. Highly recommend the ladies here!

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Verified review Visited December 2016
Posted 3 days ago
The staff was really nice and my eyebrows are looking great! I had a little bit of redness around my eyebrows the next day which doesn't usually happen to me after other waxing elsewhere but this disappeared after about a day. The salon is new and nice, could be a tiny bit cleaner in my view but the result was excellent and it is a great value for money. I'll definitely be coming back.

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Verified review Visited December 2016
Posted 3 days ago
The lady who runs the salon is friendly and professional. Hollywood waxing was the best that I have experienced. Eyebrow waxing was amazing!

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Verified review Visited November 2016
Posted 5 days ago
Excellent customer service, nice atmosphere and very friendly welcoming staff

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Verified review Visited November 2016
Posted 6 days ago
Great visit as always, thank you!!!

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Comments

5 days ago
Thanks, for using our services again, we hope to see you again soon.

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Verified review Visited November 2016
Posted 6 days ago
Lovely team as usual, seen immediately and nice relaxed atmosphere

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Verified review Visited November 2016
Posted 1 week ago
The beauty therapist was great. She clamed my nerves and tried to make the experience less painful

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Comments

1 week ago
That's perfect, we wouldn't want to put you off de-fuzzing!

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Verified review Visited November 2016
Posted 1 week ago
Two more wonderful treatments with no complaints at all!

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1 week ago
Thank you Amie, for leaving a lovely review

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Verified review Visited November 2016
Posted 1 week ago
FAB experience - so quick, lovely staff, very happy with the result and great value for money! Couldn't have asked for better.

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1 week ago
Thank you, it's nice to know that we are still offering a good service.

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Verified review Visited November 2016
Posted 1 week ago
I really wanted this venue to be great as it's so close to my home, but unfortunately the upper lip wax has left me with a scar under my nose where the therapist waxed a portion of my skin off. Embarrassingly, I had to admit to my partner that I had had an upper lip wax as had a scab on my upper lip for our holiday the week following. The Hollywood wax was OK, but there are some hairs which have been missed, I should have checked at the time. The lady running the salon seemed really friendly, but the lady carrying out the waxing barely spoke and kept checking her phone. It wasn't the best experience unfortunately. I've also had a really difficult time getting in touch with this salon by telephone to discuss this problem. A real shame!

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Comments

1 week ago
Hi Charlie Jane,

We understand that you were new client to UDB and have left rare 2 star review, which is cause to concern, as this is not what we would like any of our customers to experience new or old.

It would of been good, if you could of contacted us or since you live close, as mentioned to pop in, or email, or to have even called Treatwell, as we would of been more then happy to of taken a look and advise on any aftercare, or to have seen the cause of effect, that you have mentioned.

As the wax was not hot, its more then likely to be that you had damaged skin or de-hydrated skin, beforhand, as your appointment was at 4pm in the day and previous appointments were made before and after without any problems, especially to the facial area, so we can say this is down to an individual, rather then product or therapist.

We try our very best to remove all hairs and we usually get it right 98% of the time, as you can appreciate we all have different body shapes,hair types, hair growth cycles and so sometimes this may effect the end result.

We do ask you to leave hair to grow 4-6 weeks, if you would like to get waxed, so that all pubic hair is at the correct length to be removed. The therapist, is always instructed to ask you to check the area, for any remaining hair, as some may not be visable to the eye, so we ask you to personally check or feel that all is removed, before she applies after wax oil, to heal and close the pores.

The therapist should not of been checking her phone, I'm unsure on how she would of done this while doing a Hollywood wax and upper lip wax, 1) as its not professional 2) Hygiene for therapist.

It is a 'shame', on your 1st visit, that you didn't enjoy the 5* experience on what we are known for, we wish you all the best.

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Verified review Visited November 2016
Posted 1 week ago
Swan was really kind and friendly. Satisfied with my lashes.

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Verified review Visited November 2016
Posted 2 weeks ago
Friendly staff, quick and efficient. The venue is new so still being done up but it will be lovely!

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Verified review Visited November 2016
Posted 2 weeks ago
I am a regular client - always a great experience. Lovely salon, lovely staff.

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Verified review Visited November 2016
Posted 2 weeks ago
Good waxing experience

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Verified review Visited November 2016
Posted 2 weeks ago
I had a Brazilian Waxing using Hot Wax and have awarded it 5 stars.

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Verified review Visited November 2016
Posted 3 weeks ago
I Love it here, great service and atmosphere. H​ave asked hubby for yearly Swan subscription for Christmas.

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Verified review Visited November 2016
Posted 3 weeks ago
I was very happy with the wax! Great value for money, and really lovely staff :)

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Verified review Visited November 2016
Posted 3 weeks ago
Always a great wax

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Verified review Visited August 2016
Posted 3 weeks ago
So nice treat!

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