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Venue rating

4.7

424 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value
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Ugly Duckling Beauty
Ugly Duckling Beauty
487 Roman Road,
Bow, London, E3 5LX
United Kingdom

Beauty Salon

Ugly Duckling Beauty
487 Roman Road,
Bow, London, E3 5LX
United Kingdom

Opening hours

Mon Closed
Tue 10:00 am - 10:00 pm
Wed 12:00 pm - 8:00 pm
Thur 10:00 am - 10:00 pm
Fri 10:00 am - 4:00 pm
Sat 10:00 am - 6:00 pm
Sun Closed
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Ugly Duckling Beauty

Ugly Duckling Beauty aims to leave you looking and feeling your best. Located in Bow, their kitschy, retro style decor creates a charming and inviting atmosphere in keeping with their salon’s mission. Whether you want a painless bikini wax or an eye-catching manicure, enjoy a fairytale transformation at Ugly Duckling Beauty.

You know you’re in good hands with their team of beauticians and nail technicians, whose easygoing manner is instantly reassuring. Using products from brands such as Shellac, Eye Taylor and LVL, you are guaranteed to leave feeling like a brand new you.

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Products used at this venue:

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.7

Venue rating

Based on 424 reviews

5 stars 342
4 stars 66
3 stars 13
2 stars 3
1 star 0
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Spray Tanning and Sunless Tanning (11)
  • Face
  • Eyebrow and Eyelash Tinting (16)
  • Eyebrow Waxing (11)
  • Eyelash Extensions (3)
  • Facials (2)
  • HD Brows (71)
  • LVL Lashes (23)
  • Makeup (1)
  • Hair removal
  • Bikini Waxing (4)
  • Brazilian Waxing (120)
  • Hollywood Waxing (38)
  • Leg Waxing (6)
  • Male Waxing (1)
  • Waxing (84)
  • Nails
  • Callus Peel (2)
  • Gel Nails (52)
  • Manicure (7)
  • Pedicure (9)
  • Two Week Manicure (8)
  • Two Week Pedicure (3)
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Verified review Visited January 2017
Posted 1 day ago
Monique is so friendly, I felt relaxed with her and I have finally found my favourite salon! I will definitely be returning. Ugly Duckling Beauty is welcoming, clean and a lovely place to visit.

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Verified review Visited October 2016
Posted 1 day ago
Fast efficient service with exceptionally friendly and welcoming staff!

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Posted 2 days ago
Absolutely Fab for treatments. Everyone is professional and friendly. Well done Ugly Duckling team!!
I'm so glad I found you :)

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Verified review Visited January 2017
Posted 2 days ago
The only place I trust, excellent every time.

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Posted 2 days ago
Would visit again, 5 Star ;-)

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Verified review Visited January 2017
Posted 3 days ago
The staff were absolutely amazing. Beyond friendly. What a lovely experience! I will definitely go back time and time again.

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Verified review Visited December 2016
Posted 6 days ago
my eyelashes look amazing, get so many compliments and haven't dropped even after 6 weeks. I'm about to book again and will be coming regularly. 5 stars recommend!!

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Verified review Visited January 2017
Posted 1 week ago
Friendly & knowledgeable staff

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Verified review Visited December 2016
Posted 1 week ago
I had a Brazilian Waxing using Hot Wax and have awarded it 4 stars.

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Verified review Visited December 2016
Posted 1 week ago
Very friendly staff make you feel welcome and comfortable during treatment. Great value for LVL lashes at £30 too!

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Verified review Visited December 2016
Posted 1 week ago
great as always :)

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Verified review Visited December 2016
Posted 1 week ago
great as always! love the new place. nails lasted right through Christmas & NYE :)

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Verified review Visited December 2016
Posted 1 week ago
I used to love this place because it was spotless, very friendly and the treatment was excellent, but this last time in the new space it was dirtier, and the person who did the treatment to me only spoke to me to answer my questions. It took only 10 minutes, and I think it was the first time ever I yelled when she pulled the wax, as it was still not dry and after several attempts it hurt like hell. I ended up with a mild rash and some blood in my lady bits, something that has never happened before. I wonder if they have changed the management and if I decide to book again, can I choose the people who do the treatment?

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Comments

1 week ago
I don't understand how a situation like this could of occurred and to say that our place of work is dirty, is slander. It would not be possible to pull wax off, if it was not dry and certainly we would not attempt to remove it 7 times! You mentioned that you was waxed in 10 minutes, well if it took 7 attempts in one area, I don't see how that would even be possible, it would take more then 10 mins to remove if several attempts were done. I think you should not over exaggerate, as a professional, no wax therapist would go over an area more then twice, it wouldn't be un-comfortable for the customer and it would be over use of our product and be costly for the salon. Ending up in a mild rash can occur from waxing as well as spoting in the area, as you have had you hair, pulled from the roots, we also ask you to avoid using any products or taking part in any activities, for up to 24 hours as this can cause a 'mild rash', so ask yourself, did you carry out the correct aftercare? Why would you want to book again, if you felt the service was poor and location was dirty, your review makes no sense.

Anonymous reviews like yourself put off small business like us, from using Treatwell, you could of let the therapist know or management aware,especially since you were asking so much questions,during your treatment, why didn't you tell her that, you were unhappy? You have said that you have been here before, if that's the case, you know were a small team and you would of known that we are approachable and would of been more then happy to of dealt with the situation in your favour,as we only want our customers to be happy with all of our services and treatments.

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1 week ago
Some month ago I left a 5 star review, but in my opinion it was not deserved this time. Let me explain:
- I was used to the previous beauticians. Cheerful, took their time, explained what they were doing, made me feel relaxed. This didn't happen this time, hence why I asked if I could book with a specific person next time.
- Yes I would book again because one bad experience doesn't cancel all the previous. If it happened a second time I wouldn't return.
- The place that day was dirtier than I used to see in the previous venue, which was always spotless. Could be just a mad day in the office, that is why, again, I would return to see if it was just one off.
- I never said it took 7 times to remove hair, I said it required several attempts to pull one piece of wax as it was still wet, and this wax is suposed to be let to dry. That is why it was painful to the point I involuntarily yelped.
- It did took 10 minutes to have a holliwood wax, where I used to have around 20 minutes.
- I am not overexagerating, just exposing facts.
- The previous times I never had a rash or bled, that is why I mentioned it. I treated the area as I always do after a wax, no products or activities.
- I answer anonimously because I don't want to be treated in any different way if I return.
- I didn't mention that I was unhappy to the therapist because I assumed yelling when pulling was clue enough and I am not a person who knows how to tell people I don't like how they do their job.
- My review does make sense. This is why reviews are for. To encourage the business get better if there are any flaws. And honestly, I think you should take them with some humility and accept constructive criticism instead of telling off the clients who leave not so positive reviews. We can always improve.
I sincerely expect to return and prove that my experience was just one off bad experience, as I have always had amazing treatment. I promise I will leave another 5 star review then.

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Verified review Visited December 2016
Posted 2 weeks ago
good service as usual!

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Verified review Visited December 2016
Posted 2 weeks ago
very happy with my lashes

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Verified review Visited December 2016
Posted 2 weeks ago
lovely salon. excellent work.

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Verified review Visited December 2016
Posted 2 weeks ago
professional services, friendly owner and staff. love my lashes with be back again.

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Verified review Visited December 2016
Posted 2 weeks ago
I had a Eyebrow and Eyelash Tinting and have awarded it 5 stars.

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Verified review Visited December 2016
Posted 2 weeks ago
Amazing salon

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Verified review Visited December 2016
Posted 2 weeks ago
Very nice beautician, waxing was thorough. Would happily go back again

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