Charlotte was great from the start, made my 3yo (and me) feel at ease for her first haircut. She talked to and checked in with my daughter to make sure she was ok. Charlotte was quick with the trim (all 3cm of it haha) and we all had a great experience.
The hairdresser was great, she know exactly how to manage my little one's fears and calm him in a way he understood and appreciated, besides she is really skilled as a hairdresser.