We were 5m late for an appointment of 10m (our fault but unfortunately it can happen with kids - my daughter needed a last-minute visit to the toilet). The stylist was very rude, telling us that our appointment was already finished (it wasn’t) but then accepting to trim the fringe to my girl while continuing to complain that we were late and still finishing on time (it took 2 minutes). We would expect a bit more of understanding, kindness and flexibility for a service aimed at kids.