She was late for her appointment and didn’t even apologise. I noticed they are using the same tools/ brush for all the kids and had to ask her to clean them before using on my daughter’s hair. She was happy to do it.
Could we have a seating area for parents? Even 1-2 stools? Also the wait was 15+ minutes past our appt time. A little tricky with a toddler. Would be good to ensure where possible to have appointments at appt times. This was the most we have waited.