Unfortunately I noticed that some employees from
the shoes area (one in particular more than the others), and some others were making fun of some family members, exchanging glances and laughing. One even said about her colleague's comment: you're terrible!
I was paralysed, embarrassed and indignant. I work with human communication and it's essential to train the team. Ethics and respect always. Especially when it comes to a children's shop, where the environment should be welcoming and safe.