We found the other Trotters more approachable. This was the first time we were told we needed to book two appointments for a 3 year olds haircut as his hair is thick!
We've booked Trotters a few times for our son/daughter haircuts and generally had a good experience. Our hairdresser (Melina) was extremely nice and did her best to put my daughter (3) and son (1) at ease but the haircuts themselves were not great/pretty bad. Melina did ask us whether we wanted more cut/something different, but it's quite difficult to rectify/identify why/how a haircut doesn't look good when you're not a hairdresser and overall, we're looking forward to them growing out...