I'm so upset by my experience here and should never have gone after they said they didn't understand me on the phone. I asked very clearly how long colouring took and was told that I should just come to my haircut appointment and ask. When I arrived I asked if he could colour my hair and he said yes. So he did the cut - he said he would do it longer than I asked or I'd look like a little girl. I showed a photo of how I wanted my fringe and what I got was so awful I was too embarrassed to say anything. He said he'd cut off 1cm and he cut off 2 inches and thinned it (see photo)?! Then he gave me layers I didn't want. He pressured me to have a colour too dark for my skintone because he told me I didn't want it warm. I just was not being listened to at all. Then he added the dye and cut someone elses hair from start to finish while I waited (he said he'd be 35 minutes, he was not). Eventually someone else came and washed the dye out, pulled my hair a lot and soaked the back of my top so I looked like I'd just run a marathon. The blow dry was dreadful, I was so embarrassed I just couldn't wait to leave and he was trying to blowdry my drenched top. This ordeal cost me nearly 3 hours and £110 and I'm gutted as it was meant to be a treat for myself.
Would give a 10 star rating if I could. Tony was AMAZING. Friendly and attentive, he really put me at rest. He spent over two hours cutting my hair, ensuring the end result was exactly what I wanted. Such attention to detail, I'm beyond impressed and will definitely be back!