I arrived on time but was told they were running a behind so I asked when to come back, Nathan said about 30 minutes. I came back 35 minutes later and waited a further 25 minutes to be seen. There was no apology or acknowledgement of me having to wait an hour. My haircut is nice however the colour has not been applied very well, lots of patchy areas where you can just see the uncoloured hair. Not a good experience, bad atmosphere. Really disappointed and won't be returning.