i booked a last minute express manicure. it was exactly what o expected, fast and no nonsense. they were busy and managed to fit me in, but it was not an experience i think others would appreciate (although i was fine with it). I was sitting on the pedicure chair while they did an express manicure, which was a bit wonky but she corrected it after i pointed it out. all in all pleasant and the varnish lasted over a week. really cannot complain for £9!!!