Even though you book, it doesn’t matter, you’re treated as a walk in. Therefore the waiting time is very long because of other people that are already taken care of when you arrive. For me, I had to wait for 30 minutes. The gentleman that cut my hair wasn’t the one that I picked when booking. He didn’t really understand English and didn’t know what I wanted to have that day. The haircut was decent, but the service was appalling.