Heshw was lovely, very nice and attentive, I enjoyed talking to her. However, my curly hair is difficult to cut, and it came out a bit different than I wanted. Next time I will ask for my bob cut to be shorter in the back and longer in the front. After it was dry, I could see that the layers took too much from the front; the back almost looks longer now...which defeats the idea of a bob. But then again, curly hair is difficult, so hopefully next time will be better.