It was very nice, the staff were warm and friendly and the service was no fuss. The hairdresser knew what she was talking about in terms of what I needed.
They were about 10 minutes late to open but upon arrival the main stylist/manager was lovely and talked me through everything I wanted done first and made sure we were both on the same page and I was happy. She explained that the balayage they do will require regular styling to show its true effect/not look like highlights. The colour was how I wanted it and they also cut my hair how I wanted too. I had this done with Olaplex treatment and in total it was great value for money and the ladies were very accommodating and lovely. Will definitely be going back
There was no one to attend to my services inspite of booking appointment. I could not take the services.
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I got to this salon excited to get all the treatments as I was going on holiday the next day. First of all the girl at the desk didn't know anything about my appointment and said I wasn't in the book. And also told me the lady who does the Hollywood wax wasn't even in that day. I had had no forewarning at all. So I didn't even get this service.
I was told I could get my legs waxed and so I agreed. Unfortunately it seemed the girl had little to no experience. She applied the wax in any random direction and ripped off the cloth without holding the skin in place in sensitive areas. Not only was this highly painful, but left me with bruises.
And as for their pedicure and manicure, I got told they don't do any cuticle work or nail painting. So how exactly are they manicures and pedicures?
This is the worst salon I have ever been to. Complete lack of service. Lack of professionalism. Lack of leadershio. I hope you never visit them.