Wennie is extremely professional, reassuring, warm and friendly. The ambiance created is calming from walking through the door. I have had my eyebrows tinted and shaped here on several occasions, but am not a person who can relax or zone out. On this occasion, Wennie gave me a head massage whilst my eyebrows 'developed'. The experience was incredibly relaxing, and although I am not one who enjoys hands running through my hair - I will make an appointment to have a head massage again!