A few issues:
The 2 staff were very busy switching between clients and I think they were overbooking their slots and squeezing clients in.
My manicure was pretty poor - cuticles ripped, polish not neat, no hand massage or topcoat.
Staff were not communicating well and there wasn't a great atmosphere between them.
The space is crowded with equipment and wires.
Someone was having a pedicure at the same time so it was very fast and there were some hairs left. She was friendly but perhaps didn't have enough time to have more attention to detail