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Venue rating

4.3

35 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
The Spa - Sofitel London Heathrow
The Spa - Sofitel London Heathrow
Sofitel London Heathrow,
Terminal 5, Heathrow Airport, London, TW6 2GD
United Kingdom

Hotel Spa

The Spa - Sofitel London Heathrow
Sofitel London Heathrow,
Terminal 5, Heathrow Airport, London, TW6 2GD
United Kingdom

Opening hours

Mon - Sun 9:00 am - 9:00 pm
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

The Spa - Sofitel London Heathrow

The Spa at Sofitel London Heathrow offers 5 treatment rooms, Relaxation Room, 24-hour gym, Hydro Suite with Experience shower, Aroma Therapy Steam room, Sauna and Vitality Pool.

Adjoining Terminal 5 of Heathrow Airport, Sofitel London Heathrow offers 605 bedrooms and suites plus 45 meeting rooms, the largest of which can cater for a dinner or ball function for 1000 guests. The hotel features the best in fine dining, theatre style cooking, a lobby bar, tea salon and a cocktail bar, as well as a state of the art Health Spa and Gym and extensive undercover car parking. Superb transport links including the Heathrow Express rail service, taking you to Central London in 21 minutes.

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Services at this venue are not bookable online. Why not check out the other bookable venues near Heathrow Airport?

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.3

Venue rating

Based on 35 reviews

5 stars 19
4 stars 11
3 stars 3
2 stars 1
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (1)
  • Hydrotherapy (3)
  • Steam and Sauna Therapy (3)
  • Face
  • Facials (12)
  • Fitness
  • Swimming (2)
  • Hair removal
  • Hollywood Waxing (1)
  • Waxing (1)
  • Massage
  • Indian Head Massage (1)
  • Swedish Massage (8)
  • Therapeutic Massage (23)
  • Nails
  • Manicure (1)
  • Pedicure (1)
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Verified review Visited December 2016
Posted 1 month ago
I went for a Pick Me Up Half Spa Day for Two and have awarded it 5 stars.

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Verified review Visited November 2016
Posted 1 month ago
Amazing experience, Lovely staff, spa is very clean and tidy, treatment was relaxing and we absolutely loved it. Definitely will come back

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Verified review Visited November 2016
Posted 1 month ago
The spa itself may be nice, but apparently you have to call to confirm bookings made on Treatwell. Why use a third-party site, if you do not sync the booking to the spa?

It was a mess. I booked the Hollywood wax, and got a landing strip, and it was generally the messiest, most painful wax ever. Not only that, I had to get it fixed out of town, so I could actually have it waxed. I would never recommend this place to anyone I know.

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Verified review Visited November 2016
Posted 2 months ago
Loved our visit to the Spa....was a lovely experience with very friendly staff! The only thing I was slightly disappointed in was the temperature...the relaxation pool was not as warm as expected and when getting out, you could certainly feel the cold...I had to run into the sauna every time after getting out as I was shivering. If the temperature was bumped up a bit in the rooms, it would have been a lot nicer. Overall, a very lovely, relaxing experience and would definitely book again (hopefully it will be warmer in the rooms next time)!

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Verified review Visited November 2016
Posted 2 months ago
The venue is lovely and the treatment area is very relaxing. The waiter who served us in the coffee shop was amazing - he took on board during conversation that we were there for part of my daughter's hen do and he brought a cake with a candle in! The only thing the spa lacks is a swimming pool although the hydrotherapy pool was so good! Would definitely go back there again for a day of chilling.

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Verified review Visited November 2016
Posted 2 months ago
I went for a Pick Me Up Half Spa Day for Two and have awarded it 4 stars.

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Verified review Visited November 2016
Posted 2 months ago
Good massage but room was still chilly at the end despite asking for it to be warmed up

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Verified review Visited November 2016
Posted 2 months ago
Lovely day and relaxing. Staff really friendly.

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Verified review Visited November 2016
Posted 2 months ago
I sent my parent here for a spa day and they loved it! They enjoyed the facilities and said the day was thouroughly relaxing. The only slight downside is that the massage is only a back and shoulder massage, and it wasn't that great - other than that, I would recommend this for something cheap and relaxing

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Verified review Visited October 2016
Posted 2 months ago
I went for a Pick Me Up Half Spa Day for Two and have awarded it 4 stars.

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2 months ago
Dear Valued guest,

Thank you for your review of The Spa at Sofitel London Heathrow. I am delighted you enjoyed your spa Experience!

We look forward in seeing you soon.

Many Thanks,
Dani
Spa Manager

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Verified review Visited October 2016
Posted 2 months ago
Absolutely fantastic! We were particilarly impressed by the exceptionally high quality of service and attention we received from Shamilah and Dee. They really made our day special and couldnt have been more welcoming and accommodating. The massurs were excellent and very professional and the venue and facilities were of a very high standard. Thank you.

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2 months ago
Dear Valued guest,

Thank you for your review of The Spa at Sofitel London Heathrow. I am delighted you enjoyed your spa Experience and your treatments.

We look forward in seeing you soon.

Many Thanks,
Dani
Spa Manager

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Verified review Visited October 2016
Posted 3 months ago
Amazing experience

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3 months ago
Dear Valued guest,

Thank you for your review of The Spa at Sofitel London Heathrow. I am delighted you enjoyed your spa Experience!

We look forward in seeing you soon.

Many Thanks,
Dani
Spa Manager

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Verified review Visited October 2016
Posted 3 months ago
Fantastic facial, nice spa.

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3 months ago
Dear Valued guest,

Thank you for your review of The Spa at Sofitel London Heathrow. I am delighted you enjoyed your spa Experience and facial!

We look forward in seeing you soon.

Many Thanks,
Dani
Spa Manager

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Verified review Visited October 2016
Posted 3 months ago
I went for a Full Relaxation Spa Day and have awarded it 4 stars.

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3 months ago
Dear Charlotte,

Thank you for your review of The Spa at Sofitel London Heathrow. I am delighted you enjoyed your spa Experience!

We look forward in seeing you soon.

Many Thanks,
Dani
Spa Manager

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Verified review Visited September 2016
Posted 3 months ago
I went for a Pick Me Up Half Spa Day for Two and have awarded it 5 stars.

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3 months ago
Dear Dean,

Thank you for your review of The Spa at Sofitel London Heathrow. I am delighted you enjoyed your spa Experience!

We look forward in seeing you soon.

Many Thanks,
Dani
Spa Manager

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Verified review Visited September 2016
Posted 4 months ago
Nice spa area, but think they need more showers close to the sauna/steam room. There is one area only, with a bucket of water, which once used, takes some time to refill. Personally I need to come straight out of the sauna/steam room and step into a cold shower, not make my way to the changing room, as once I have got there the opportunity to make use of the cold shower has passed.

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4 months ago
Dear Susan,

Thank you for your review on The Spa at Sofitel London Heathrow. That you for your comments regards the the Plunge Shower I will be looking into see if we can have a faster turnover.

I look forward in seeing you soon at The Spa at Sofitel London Heathrow.

Many Thanks,
Dani
Spa Manager

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Verified review Visited September 2016
Posted 4 months ago
I booked the 3 hour spa break for two. I would definitely recommend it. I went on a weekday and we had it almost to ourselves. Everywhere was spotless and the staff were friendly and professional.

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4 months ago
Dear Value Guest,

Thank you for your review of The Spa at Sofitel London Heathrow. I am delighted to hear you enjoy your spa experience here.

We look forward in hearing from you soon.

Many thanks,
Dani
Spa Manager

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Posted 4 months ago
It's a great spa! And great gym I would say one of the best in Heathrow. Very clean. Changing rooms are a little small but that didn't spoil my day at all, and everywhere in the spa there is a very refreshing smell. I would also like to see more seats in the relaxation area though, there is only a few but there is more than enough in the spa area which is good. I have rebooked already as my treatment was out of this world! And from a hotel - that is very hard to find a good therapist. Thank you SOFITEL!

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4 months ago
Dear Anton,

Thank you for taking your time out of your day in giving feedback for The Spa at Sofitel London Heathrow. I will certainly be looking into more spa lounges in our Spa Relaxation area.


I look forward in seeing you at The Spa at Sofitel London Heathrow.

Many Thanks,
Dani
Spa Manager

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Verified review Visited September 2016
Posted 4 months ago
The spa itself is very nice. Well-appointed and attractive. The relaxation room was quite small with only tea and coffee making facilities via a noisy and temperamental machine. There was a nice array of teas though.

I had booked a massage and a facial.

The technician was pleasant and asked some good preliminary questions. The room was lovely and spacious. The massage itself was mediocre and could have been much better. The treatment and touch of parts of my body would suddenly end abruptly and there was repeated bumpings into the massage table. Technically, she seemed quite inexperienced and I felt no benefits at all from my 50 minutes on the table.

The facial was a huge disappointment. I have regular facials and have done for 15 years. This would tie for the worst facial I've had. The technician twice dripped oil into the sides of my mouth and when her hands would massage cream in the eye area she would go well below the brow bone resulting in various creams and oil leaking into my eye. When she massaged cream into my neck area, she pushed so hard on my throat I almost gagged. Her technique was inconsistent and greatly lacking in skill. Lastly, my hair was not tied back with a band at the start of the facial so my hair was covered in oil.

She was a sweet girl, very friendly but clearly someone with either very limited training or just not experienced enough.

Overall a huge disappointment for a spa in a hotel of this caliber.

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4 months ago
Dear Diana,

Thank you for taking your time out of your day in giving feedback for The Spa at Sofitel London Heathrow.

I am truly sorry that you didn't enjoy your Spa experience, I can ensure that all therapist here are fully trained and experienced, I will need to look into further detail on why you experience this time of treatment. If you would like to contact my directly you are more than welcome to email myself: dani.dhillon@sofitelheathrow.com

Once again I would like to thank you in taking the time our of your day in giving us your feedback.

I look forward in seeing you at The Spa at Sofitel London Heathrow.

Many Thanks,
Dani
Spa Manager

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Verified review Visited September 2016
Posted 4 months ago
I went for a Treat Yourself Spa Day and have awarded it 5 stars.

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4 months ago
Dear Emma,

Thank you for your 5* review for The Spa at Sofitel London Heathrow.

We look forward in seeing you at The Spa at Sofitel London Heathrow.
Many Thanks,
Dani
Spa Manager

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