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Venue rating

4.3

179 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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The Spa in Dolphin Square
The Spa in Dolphin Square
Dolphin Square,
Chichester Street, London, SW1V 3LX
United Kingdom

Hotel Spa

The Spa in Dolphin Square
Dolphin Square,
Chichester Street, London, SW1V 3LX
United Kingdom

Opening hours

Mon - Sun 10:00 am - 8:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The Spa in Dolphin Square

The spirit of Morocco echoes through the spa in Dolphin Square.

Inspired by the essence of Morocco and the proven benefits of cleansing and purifying, the Spa combines authentic Moroccan Hammam, Rhassoul and Salt Infused Steam Rituals.

Experience a fusion of age old therapies and contemporary Spa philosophies with our bespoke Spa treatments. The Spa in Dolphin Square, London SW1 is a luxury Spa where guests can have a complete immersion in the ancient rituals of a Moroccan Hammam using Savon Noir, traditional black soap infused with eucalyptus, Rhassoul Lava Clay & Salt Infused Steam room suitable for him & for her.

Guests can enjoy the contemporary feel of this Spa which has 6 treatment rooms, a Deep Relaxation Lounge, a Tepidarium with heated loungers and a Walled Courtyard.

Dedicated Spa Mentors are on hand to guide each guest through the bespoke yet affordable treatment menu to ensure they receive the maximum benefit from their Spa Journey.

The spa’ bespoke treatments have been specifically created by leading product houses: La Sultane de Saba & Aromatherapy Associates based on the spa’s core philosophies.

Overnight stays and Spa Experiences are available for both him & her and suitable as a treat to yourself or a gift for any occasion. Spa experiences include our Moroccan Cleansing & Signature Rituals: http://www.dolphinsquare.co.uk/spa/. Overnight stays in one of Dolphin House’s serviced apartment renowned for Super king sized beds, Hypnos pocket-sprung mattresses and luxurious Alpaca duvets – all the benefits of staying in a central London location with the flexibility and comfort of home. Stay experiences include the Moroccan Dream spa break and the Arabian Nights Relax spa break. https://www.treatwell.co.uk/place/the-spa-in-dolphin-square/Based on 2 people sharing.

With very good transport links, the Spa in Dolphin Square is located 15 minutes’ walk from Victoria main line station [ Victoria Line 3 stops from Oxford Circus & 2 stops from Sloane Square] 5 minutes’ walk from Pimlico Tube Station. Parking is available on request arranged in advance of your visit.

Dolphin Square is an enviable SW1 location set around 3.5 acres of private gardens, Riverside tennis court & croquet lawn. Facilities include: Sport & Fitness Club with squash court & swimming pool. A multi-disciplinary healthcare clinic, the Dolphin Bar & Grill residential lettings.

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Services

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Comments

Reviews (written by customers after their visit)

4.3

Venue rating

Based on 179 reviews

5 stars 85
4 stars 64
3 stars 18
2 stars 8
1 star 4
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (12)
  • Body Treatments (13)
  • Body Wraps (1)
  • Hydrotherapy (7)
  • Rasul and Mud Treatments (65)
  • Steam and Sauna Therapy (55)
  • Face
  • Eyebrow and Eyelash Treatments (2)
  • Facials (14)
  • Fitness
  • Swimming (3)
  • Hair
  • Hair Conditioning and Scalp Treatments (1)
  • Massage
  • Aromatherapy Massage (16)
  • Deep Tissue Massage (3)
  • Stone Massage Therapy (1)
  • Swedish Massage (1)
  • Therapeutic Massage (15)
  • Turkish Bath (13)
  • Nails
  • Manicure (4)
  • Pedicure (3)
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Have you been here? Write a review
Verified review Visited April 2016
Posted 1 day ago
We had a lovely visit.

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Verified review Visited March 2016
Posted 1 month ago
Very nice, clean and relaxing. Calming decor if you are into Moroccan style. I certainly come again.

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3 weeks ago
Dear Marina

Thank you for taking the time to review the Spa. We look forward to welcoming you in the near future.

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Verified review Visited March 2016
Posted 1 month ago
Great friendly staff!

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3 weeks ago
Dear Anonymous

Thank you for taking the time to submit a review.

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Verified review Visited March 2016
Posted 1 month ago
A thrilling experience with the hammam exfoliation. Wonderful ambience and attentive staff. It would be nice to be able to use the pool but it's not for spa guests.

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3 weeks ago
Dear Vivienne

Thank you for your kind words. We hope to welcome you back to the Spa in the near future

Jayne Adamson
Front of House Supervisor

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Verified review Visited February 2016
Posted 2 months ago
My massage was amazing, but I thought the facilities weren't that great and my facial left me the next day with very, very dry and flaky skin.

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3 weeks ago
Dear H M Faliveno

I'm sorry to hear your experience was not totally satisfactory, we do try to provide clients with a full service including aftercare. Should you decide to revisit perhaps we could discuss your skin care regime.

Jayne Adamson
Front of House Supervisor

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Verified review Visited February 2016
Posted 2 months ago
I went for a Spa & Delight and have awarded it 5 stars.

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3 weeks ago
Dear Katherine

Thank you for your 5* review.

Jayne Adamson
Front of House Supervisor

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Posted 2 months ago
I rarely complain but on this occasion, I thought I should warn other customers who would like to book a nice "me-time". I book a £139 session via treatwell website thinking that if there is a possibility to book a day and time, that MUST mean it is booked. Well ... not the case in fact. The treatwell booking system is not online with dolphin booking system and unfortunately for me it meant that someone at booked the same day & time. As I arrived at the spa, the receptionist informed me that my £139 session was not happening as no place available and did not make any attempt to book me to another session, even on another day (must have enough customer). She informed me that I was left a message the day before advising me of this cancellation (message I did not get). Well if you have to cancel a client because your system are not working then I advise you to make few attempts to join that poor customer. If Dolphin Spa decides to be listed on treatwell, there is issue of system and you are aware of it then you should be more humble and attempt to keep somehow your customer.

But what about my £139 pre-payment? oh no, not dolphin spa responsibility and I had to look after my refund myself with treatwell (which by the way were professional, very apologetic and refund me immediately).

wow what a "me-time"!

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2 weeks ago
Dear CSVML

I am very sorry to hear of the issues you experienced during your booking process. I would like to invite you to call me directly in order to restore your faith in us and experience the spa at its best.

Jayne Adamson
Front of House Supervisor

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Verified review Visited February 2016
Posted 2 months ago
I went for a Spa & Delight and have awarded it 4 stars.

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Verified review Visited February 2016
Posted 2 months ago
Lovely salon, very relaxing experience and my eyebrows were done perfectly! Very natural and no dye on my skin which is a pet hate!!

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Posted 5 months ago
I cannot recommend this place highly enough! I had the Spa and Delight. After having a hammam in Marrakech I've been trying out places in London. Nothing compares to the authentic experience but this place comes very close... And I've tried a few! The 55 min massage was exquisite! The masseuse didn't stop until all my knots were gone, which was quite a task. I was welcome to stay as long as I liked... Wish I'd had a few more hours free. Facilities first-rate with fresh towels, slippers, robes and a little extra gift in your locker!

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4 months ago
Dear Kim

Thank you for your kind feedback. We hope to see you in the near future

Jayne Adamson
Front of House Supervisor

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Posted 6 months ago
I had the Toning & Slimming Cocoon at the Spa and it was amazing. The results were instant and lasted for several days. I have a tried other leg treatments before and never had such good results. I think this was helped by the great therapist. I will definitely be going back and may even book a course. Thank you

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Verified review Visited September 2015
Posted 6 months ago
I had Marrekech Ritual spa day (incl. 25 min facial) wonderful experience! Stayed there for about 2.5 hours! Will der return.

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Verified review Visited August 2015
Posted 7 months ago
The spa was really gorgeous, felt very luxurious and the treatment was wonderful. The price of the treatment was expensive but the surroundings and quality of the treatment made up for it

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7 months ago
Dear Annie25
Thank you for your kind and constructive comments.

Jayne Adamson
Front of House Supervisor

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Verified review Visited August 2015
Posted 8 months ago
I went for a 23 Carat Gold Facial Ceremony Spa Experience and have awarded it 4 stars.

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Verified review Visited August 2015
Posted 8 months ago
I have been to the Dolphin Spa 3 times now and it is lovely! I feel the 3rd time I went I was a little disappointed as it was quite rushed and there were a couple of mix ups with the treatments, therefore not as relaxing. Still a great day and a great treat.

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7 months ago
Dear Leanne
Thank you for your review. I am sorry to hear that your Spa experience wasn’t up to our usual standard, which is always a concern. This has been addressed with our therapy team. I do hope we see you again in the not too distant future and should you feel unhappy with your visit, please mention it at the time in order that we can rectify it immediately.

Jayne Adamson
Front of House Supervisor

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6 months ago
Dear Leanne
Thank you for your review. I am sorry to hear that your Spa experience wasn’t up to our usual standard, which is always a concern. This has been addressed with our therapy team. I do hope, we see you again in the not too distant future and should you feel unhappy with your visit please mention it at the time in order that we can rectify it immediately.
Please note that I did reply several weeks ago, but Whanda's site has been down.

Jayne Adamson
Front of House Supervisor

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6 months ago
Dear Leanne
Thank you for your review. I am sorry to hear that your Spa experience wasn’t up to our usual standard, which is always a concern. This has been addressed with our therapy team. I do hope, we see you again in the not too distant future and should you feel unhappy with your visit please mention it at the time in order that we can rectify it immediately.

Please note that I did reply several weeks ago, but Whanda's site has been down.


Jayne Adamson
Front of House Supervisor

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Verified review Visited August 2015
Posted 8 months ago
So much to say! I booked the marrakech spa ritual for myself and husband for an anniversary treat as we loved the morrocan spa we had on holiday in marrakech. After purchasing the voucher I called the spa to book and spoke to Vanessa who was just lovely and polite and very helpful and said she would be there on the day.
On arrival it was very easy, we got there a little early to make sure we had time to use the steam room before the hammam as they give you a tour first. But they plan all the slots so you do things in the right order, we used the steam room first, then hammam, then relaxation room, massage and then tea before shower (wash my hair) and changing to leave.
When we got to the steam room there was a small group of ladies in there (Vanessa already mentioned this group when I called to book so that was nice that it wasn't a surprise) so we waited in the tepidarium next door for a few minutes. When our spa mentor came in to check on us I asked that if we didn't get to use the steam room before the hammam if we could use it after and would there be enough time for a shower before our massage. She understood and was very nice about it. She went to check and came back saying it was no problem and we could have 15 minutes for it.
Overall we spent a good couple of hours on the whole thing and all the staff were just lovely from reception to hammam (Grace was professional and personable and friendly which is important when it's so hands on with the soap application and scrubbing! She was very nice to me and my husband and explained the ritual to us a little at the start) to the massage therapist (I had Melissa who was also very professional and sweet. When I discussed the massage afterwards with my husband he said his therapist was also very good and they both seemed to use the same routine and technique which was reassuring that they were well trained and we had a good massage) to the other staff we encountered in the changing rooms and relaxation room.

There was jugs of water everywhere to help yourself which is handy as you can feel a little dehydrated after the steam room and also at the end they brought us tea and Moroccan sweets and nuts which was a lovely touch and much needed as we were relaxed but did feel the need for an energy and sugar boost which the lady said it would help.

The changing rooms and showers were all clean, all shower products provided. Plenty of towels, hairdryer. You really do just need to bring swimwear (and my makeup)

It was very serene and peaceful feeling. I don't remember seeing a clock so time just went by as we enjoyed it. We loved the decorations and ambience.

Just to comment on a few things other people mentioned like about the kesse mitts, I actually had a look and am pretty sure it was brand new, I think it's more that they are trying to be professional in having the hammam all set up before you go in and they don't have to unpack them out of plastic packets, also I wasn't really bothered about taking it home as the spa experience was good enough. Someone mentioned the music but I only heard very soft instrumental the whole time in all areas of the spa.

You really get the feeling of privacy as the spa was not crowded. We only saw 2 other groups of people. I think they really space out the slots for that reason. Also all the rooms are not very big which I preferred so I guess there is only ever room for a few people at a time.
I know that we will definitely go back there again. Not too soon though as it was a little pricey but for what it was I would say it was worth it. Better than risking it somewhere cheaper as I hate bad service. We really feel like we found a little gem hidden away in London and I hope it will be the same great experience the next time we visit. Perfect for couples.

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6 months ago
Dear Ms M A
Thank you for taking the time to write your review and for the lovely comments. We look forward to welcoming back in the not too distant future.

Jayne Adamson
Front of House Supervisor

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6 months ago
Dear M A
Thank you for you for taking the time to write a review. We very much appreciate your kind and constructive feedback.

Jayne Adamson
Front of House Administrator

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Verified review Visited August 2015
Posted 8 months ago
I had a wonderful experience at the Dolphin Square Spa. I very much enjoyed the long massage that I got at the end which was absolutely amazing. The rhassoul treatment was very nice too but because I have got already a dry skin I won't have it again. Apart from that it was like being in Morocco for few hours in central London and it was great!

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Verified review Visited August 2015
Posted 8 months ago
Loved the hammam treatment. It's a great one to leave you with silky smooth skin and the eucalyptus black soap is amazing.

Stick around afterwards in the relaxation room and they bring you mint tea and fruit/nut snacks.

Very clean spa with great facilities.

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Verified review Visited July 2015
Posted 9 months ago
I went for a The Marrakech Ritual Spa Day and have awarded it 5 stars.

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Verified review Visited June 2015
Posted 10 months ago
I had a Argan Facial and have awarded it 4 stars.

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