Had to ask for a towel to cover my chest when laying on my back. Therapist's phone kept going off in the room and could hear lots of outside noise. Back massage was okay and quite relaxing. The facial massage was very light, didn't feel that much and the oil wasn't removed from my eye area at the end so I had blurry vision for a little while after. Overall it was okay but didn't feel as luxurious as the Spa Culture suggested it might be.