The Spa at The Mere Golf Resort & Spa Reviews
Chester Road, Mere, Knutsford, WA16 6LJ
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256 reviews
Thoroughly enjoyed our spa evening, very relaxing.The only snag was that the twilight spa came with a platter for 2 and the spa restaurant closes at 5.30, so the staff at Mere were not aware of this deal including food.
It wasn't an issue as we ate over in the club lounge. Food was excellent.
They had changed the 2 course meal we were expecting to a 3 course one which was smaller & less options without paying extra. The staff in the kitchen were then rude when I queried the noodles being completely plain when they were supposed to have a Pad Thai sauce with them. We heard them in the kitchen talking about us. Overall we were very disappointed with the dining experience & the spa facilities need some decorating. There is mould in the showers, the steam room in the changing rooms is fairl disgusting really too. The whole changing room area & showers were unclean & needed mopping. I wouldn't return again.
THe meal was disappointing a long wait and couscous had a bad smell, I had a bad tummy the day after.
Loved the spa facilities and the treatments were excellent.
We didn't feel that "special" from the moment we arrived. The receptionist was pleasant but treated us like we knew exactly what we were doing (which wasn't the case) and felt she was too busy to help us so we worked things out ourselves. It was evident that the forms we filled out weren't passed on to the Spa staff either as later we were asked again to state our medical conditions etc which was fine but just seemed a waste of time.
When we went into the spa the staff were huddled around chatting and didn't greet us. We didn't know where to go so waited in the quiet room but were ignored a few times until I got up to ask that we were definitely in the right place. As we seemed to be interrupting the staff from chatting, we felt like we were an annoyance, rather than feeling like we'd paid a decent amount of money to be pampered.
The Rasul Mid treatment was misleading (neither of us knew we'd be doing this to ourselves), so again this lead to us feeling disappointed as it was one of the main reasons we chose the Mere over other spa offers. The member of staff that took us through the instructions seemed to be rushing through the directions of the DIY treatment in the same way the receptionist seemed to want to get rid of us. Nevertheless, we made the most of it and our skin felt wonderful afterwards. The steam room lighting and showers were not working properly which was a bit rubbish.
We were then taken to have our chosen 30 min treatments which we both thoroughly enjoyed.
Unfortunately the feeling of relaxation was over quickly when we were lead to the 'relaxation room' where my 60year old mother was asked to sit on a bean bag because there weren't any loungers available. There was only four available in the room to be fair but ridiculous to have so few beds when you are able to welcome that many people in for spa days/treatments. You can't really relax on a plastic beanbag, feeling like a spare part - what a joke! We were then left with our sorbets on the bean bags. There was no communication about what we should do next or a request for feedback. Again we weren't made to feel special or that our custom was appreciated.
The lunch was fantastic though and a highlight of the day (thankfully!).
The pool area was very nice however all the rooms (steam room/sauna etc) were generally too busy to use. What made up for this was the fact you could order drinks to the pool - a lovely touch!
All in all I wouldn't go to the Mere again for a spa day after this experience, we both felt a bit shortchanged and disappointed.
I was comparing this whole experience to the Quay Spa Hotel in Llandudno, Wales. I'd been to the spa there the previous weekend and spent £65 (far less than I was paying for the Mere package) and received a VIP welcome, 50 minute treatment, afternoon tea and full use of their spa facilities. The relaxation room didn't have any bean bags but about 16 loungers and a very relaxing atmosphere. It was much better value for money and we felt really special and pampered there.
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