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Venue rating

4.4

192 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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The Spa at The Mere Golf Resort & Spa
The Spa at The Mere Golf Resort & Spa
The Mere Golf Resort & Spa,
Chester Road, Mere, Knutsford, WA16 6LJ
United Kingdom

Hotel Spa

The Spa at The Mere Golf Resort & Spa
The Mere Golf Resort & Spa,
Chester Road, Mere, Knutsford, WA16 6LJ
United Kingdom

Opening hours

Mon - Fri 9:00 am - 9:00 pm
Sat - Sun 9:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The Spa at The Mere Golf Resort & Spa

The moment you drive through the archway into The Mere Golf Resort and Spa’s grounds, you will feel transported to a lush haven of relaxation, secluded from the noise and stress of everyday life. Situated in acres of Cheshire parkland outside of Manchester our Health Club and Spa offers everything you need to unwind, from a world-class workout area and stunning pool & thermal zone, Health Club, to a wide selection of premier spa treatments from Carita and Aromatherapy Associates including purifying facials & skincare rituals, deeply relaxing massages and body treatments. Our resort also includes an 81 bedroom hotel with 10 suites, 3 restaurants and 18 hole championship golf course.

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Services

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Comments

Reviews (written by customers after their visit)

4.4

Venue rating

Based on 192 reviews

5 stars 116
4 stars 49
3 stars 19
2 stars 4
1 star 4
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Treatments (15)
  • Body Wraps (1)
  • Rasul and Mud Treatments (80)
  • Spray Tanning and Sunless Tanning (1)
  • Steam and Sauna Therapy (95)
  • Face
  • Facials (86)
  • Fitness
  • Swimming (34)
  • Massage
  • Aromatherapy Massage (74)
  • Indian Head Massage (9)
  • Swedish Massage (5)
  • Therapeutic Massage (22)
  • Nails
  • Manicure (1)
  • Pedicure (2)
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Verified review Visited December 2016
Posted 1 day ago
chaotic booking, staff initially told us there was no booking with anyone called treatwell, they then acknowledged that we could have booked with treatwell and made a time for our visit. The next day they changed the time with no consultation with us, and they had no idea if the new time was convenient, which it was not. i found out before our visit as they sent an e mail so we had to ring back to rearrange. when we arrived the water had been cut off so we had to rearrange again. Staff were pleasant but booking is very disorganised. Facilities are lovely, it was a shame

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Verified review Visited January 2017
Posted 1 day ago
Our day didn't get off to a great start. We arrived at 11.30 ready for our treatment at 12.30. We checked in but we're then told they had run out of robes (surely they knew how many people were booked in for that day) so could we take a seat in the restaurant as they'd only be 5 minutes. After 15 minutes nobody had informed us what was happening so we notified a member of staff we were worried about getting ready in time for our treatment, to which she was rather dismissive and told is it wouldn't be long. After asking again another 15 minutes later we finally received our robes... 40 minutes after arriving! This not only meant we got no time around the pool before our treatment, but we also had to rush to get changed and arrived at our first treatment slightly stressed. The massage itself was lovely and the relaxation room afterwards was great. We lay there for a while and then headed to lunch. As I am a vegetarian I was quite disappointed with the menu as the only started I could have, I didn't like main/side. We ordered at 1.30 and it was after 2pm by the time it arrived... meaning again, we had to rush for our second treatment. The mud rasual was an interesting experience as it was almost pitch black, the door handle to the steam room made it almost impossible to open and once in there it wasn't the most comfortable of seats. We washed off (in freezing cold water as the shower didn't seem to heat up, although we couldn't actually see the controls) and headed to the pool.
The pool area was lovely but lacked enough beds for everyone so we lounged on the chairs and sofas. I was not aware the spa was also a health club for families with small children and was quite shocked when 3 young children came in and squealed for the whole hour they were there. We ordered a cocktail and lay on the heated loungers for a while before heading home.
After paying £180 for a birthday spa day I was quite disappointed with the experience as a whole. The spa itself was lovely and perhaps on a quieter week day would be more enjoyable. I feel £180 could have bought us a much more relaxing day elsewhere.

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Verified review Visited January 2017
Posted 2 days ago
I went for a One Night Break Spa Break and have awarded it 5 stars.

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Verified review Visited January 2017
Posted 4 days ago
The rasul was our favourite! We thought the whole day was excellent value, will certainly visit again

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Verified review Visited January 2017
Posted 1 week ago
I went for a Luxury Spa Day for Two and have awarded it 4 stars.

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Verified review Visited January 2017
Posted 1 week ago
lovely people. very clean and relaxing

thankyou

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Verified review Visited December 2016
Posted 1 month ago
Had a really lovely spa day at The Mere with three of my friends. We booked the Moment of Bliss spa day, which included a 25-min treatment and afternoon tea. I was a bit nervous after reading some of the negative reviews on here, but our experience was brilliant. Our treatments were excellent, the pool area was relaxed and quiet with plenty of seating/loungers. The best part was realising we could order and drink prosecco by the pool!! The facilities were immaculate and there were two cleaners there all day making sure everything was as it should be. The afternoon tea was pleasant and a good size. The only hiccup came later in the day when my friend booked an extra treatment (20% off if you're already there for a spa day) and they mixed up the timings so she had to wait for an hour. It was a pedicure and she wasn't that happy with it, but it could be because it was a bit rushed due to the mix up. The staff were apologetic and had been really helpful and friendly all day. We agreed we'd all definitely go back in a heartbeat!

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Verified review Visited September 2016
Posted 1 month ago
Excellent..... Welcoming, relaxing and great value too.

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Verified review Visited November 2016
Posted 1 month ago
It was a lovely day! The treatments and staff were fantastic.

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Verified review Visited November 2016
Posted 2 months ago
Thoroughly enjoyed our spa evening, very relaxing.The only snag was that the twilight spa came with a platter for 2 and the spa restaurant closes at 5.30, so the staff at Mere were not aware of this deal including food.
It wasn't an issue as we ate over in the club lounge. Food was excellent.

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Verified review Visited October 2016
Posted 2 months ago
They had changed the 2 course meal we were expecting to a 3 course one which was smaller & less options without paying extra. The staff in the kitchen were then rude when I queried the noodles being completely plain when they were supposed to have a Pad Thai sauce with them. We heard them in the kitchen talking about us. Overall we were very disappointed with the dining experience & the spa facilities need some decorating. There is mould in the showers, the steam room in the changing rooms is fairl disgusting really too. The whole changing room area & showers were unclean & needed mopping. I wouldn't return again.

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Verified review Visited October 2016
Posted 2 months ago
THe meal was disappointing a long wait and couscous had a bad smell, I had a bad tummy the day after.
Loved the spa facilities and the treatments were excellent.

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Verified review Visited October 2016
Posted 2 months ago
I went for a Moment of Bliss Spa Day and have awarded it 5 stars.

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Verified review Visited October 2016
Posted 3 months ago
We didn't feel that "special" from the moment we arrived. The receptionist was pleasant but treated us like we knew exactly what we were doing (which wasn't the case) and felt she was too busy to help us so we worked things out ourselves. It was evident that the forms we filled out weren't passed on to the Spa staff either as later we were asked again to state our medical conditions etc which was fine but just seemed a waste of time.

When we went into the spa the staff were huddled around chatting and didn't greet us. We didn't know where to go so waited in the quiet room but were ignored a few times until I got up to ask that we were definitely in the right place. As we seemed to be interrupting the staff from chatting, we felt like we were an annoyance, rather than feeling like we'd paid a decent amount of money to be pampered.

The Rasul Mid treatment was misleading (neither of us knew we'd be doing this to ourselves), so again this lead to us feeling disappointed as it was one of the main reasons we chose the Mere over other spa offers. The member of staff that took us through the instructions seemed to be rushing through the directions of the DIY treatment in the same way the receptionist seemed to want to get rid of us. Nevertheless, we made the most of it and our skin felt wonderful afterwards. The steam room lighting and showers were not working properly which was a bit rubbish.

We were then taken to have our chosen 30 min treatments which we both thoroughly enjoyed.

Unfortunately the feeling of relaxation was over quickly when we were lead to the 'relaxation room' where my 60year old mother was asked to sit on a bean bag because there weren't any loungers available. There was only four available in the room to be fair but ridiculous to have so few beds when you are able to welcome that many people in for spa days/treatments. You can't really relax on a plastic beanbag, feeling like a spare part - what a joke! We were then left with our sorbets on the bean bags. There was no communication about what we should do next or a request for feedback. Again we weren't made to feel special or that our custom was appreciated.

The lunch was fantastic though and a highlight of the day (thankfully!).

The pool area was very nice however all the rooms (steam room/sauna etc) were generally too busy to use. What made up for this was the fact you could order drinks to the pool - a lovely touch!

All in all I wouldn't go to the Mere again for a spa day after this experience, we both felt a bit shortchanged and disappointed.

I was comparing this whole experience to the Quay Spa Hotel in Llandudno, Wales. I'd been to the spa there the previous weekend and spent £65 (far less than I was paying for the Mere package) and received a VIP welcome, 50 minute treatment, afternoon tea and full use of their spa facilities. The relaxation room didn't have any bean bags but about 16 loungers and a very relaxing atmosphere. It was much better value for money and we felt really special and pampered there.

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Verified review Visited October 2016
Posted 3 months ago
Very enjoyable and relaxing

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Verified review Visited October 2016
Posted 3 months ago
We love our trip here we we will be defiantly returning.

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Verified review Visited September 2016
Posted 3 months ago
A very enjoyable spa day, the massage was first class. Just a little disappointed with the food, the 2 courses used to have be a choice of starter or dessert but now is only main and dessert which isn't what we wanted.

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Verified review Visited September 2016
Posted 3 months ago
A bit of confusion with contradictory email confirmations regarding treatment times but eventually sorted.
Staff all very friendly and welcoming throughout.
Great treatments and facilities, although the aroma steam room was closed for maintenance and the experience showers didn't seem to be working properly.
My only real complaint is the time it took to be served in the restaurant. This was the same issue last time I went. The staff are working their socks off, but clearly need more people serving and in the kitchen. It took 1 1/4 hours to be served a set 2-course meal.
But overall a lovely day and I would certainly go back with a deal, although I'd hesitate to pay full price.

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Verified review Visited September 2016
Posted 3 months ago
I went for a Luxury Spa Day for Two and have awarded it 3 stars.

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Verified review Visited September 2016
Posted 3 months ago
The Spa is luxurious and we were well looked after with complimentary drinks and sorbet. The massage was divine! The health club facilities are excellent. I enjoyed every part of my spa day. The fixed menu for lunch was very limited and of average quality.

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