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Venue rating

4.4

169 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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The Spa at The Mere Golf Resort & Spa
The Spa at The Mere Golf Resort & Spa
The Mere Golf Resort & Spa,
Chester Road, Mere, Knutsford, WA16 6LJ
United Kingdom

Hotel Spa

The Spa at The Mere Golf Resort & Spa
The Mere Golf Resort & Spa,
Chester Road, Mere, Knutsford, WA16 6LJ
United Kingdom

Opening hours

Mon - Fri 7:00 am - 8:00 pm
Sat 7:00 am - 6:00 pm
Sun 7:00 am - 8:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The Spa at The Mere Golf Resort & Spa

The moment you drive through the archway into The Mere Golf Resort and Spa’s grounds, you will feel transported to a lush haven of relaxation, secluded from the noise and stress of everyday life. Situated in acres of Cheshire parkland outside of Manchester our Health Club and Spa offers everything you need to unwind, from a world-class workout area and stunning pool & thermal zone, Health Club, to a wide selection of premier spa treatments from Carita and Aromatherapy Associates including purifying facials & skincare rituals, deeply relaxing massages and body treatments. Our resort also includes an 81 bedroom hotel with 10 suites, 3 restaurants and 18 hole championship golf course.

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Services

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Comments

Reviews (written by customers after their visit)

4.4

Venue rating

Based on 169 reviews

5 stars 104
4 stars 44
3 stars 16
2 stars 3
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Treatments (13)
  • Body Wraps (1)
  • Rasul and Mud Treatments (67)
  • Spray Tanning and Sunless Tanning (1)
  • Steam and Sauna Therapy (80)
  • Face
  • Facials (76)
  • Fitness
  • Swimming (31)
  • Massage
  • Aromatherapy Massage (62)
  • Indian Head Massage (7)
  • Swedish Massage (4)
  • Therapeutic Massage (19)
  • Nails
  • Manicure (1)
  • Pedicure (2)
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Have you been here? Write a review
Verified review Visited August 2016
Posted 1 day ago
Good but not Excellent. Pool and thermal areas a touch too crowded, staff are disorganised and sloppy. However the therapists were very good as were the treatments. Food in the spa lounge and bar was excellent but the service was poor.

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Verified review Visited August 2016
Posted 1 day ago
We booked a spa day for two and had a 1 hour treatment each. We also dined in the spa lounge, ordering off the menu rather than the two course lunch or afternoon tea. It was an excellent day overall but could be so much better if The Mere would employ decent staff on proper salaries. The Mere charge enough so the fact that you feel the service and general organisation is worse than the minimum standard you'd expect from a Travel lodge is disappointing.

For example, on arrival at the spa we were given a standard questionaire to fill in which we promptly did and handed back and told to wait. We then enquired about getting a drink fully expecting someone to explain to us about the facilities, where things were etc. But it took for us to prompt them for them then to just sort of throw the robes and slippers at us and point us in the direction of the changing rooms. The theme of the day is "ask and you'll find out", however for the money I would have expected more professional organised service.
If we'd known (ie had they explained) there is actually a poolside drinks service whereby you can use the telephone inside the pool area to order drinks from the menus that are positioned next to each lounger, and we would have taken our first drink by the pool rather than the bar. There is also a free to use water dispenser by the pool and cups, again we found out about this ourselves. We even had to figure out how to get from the changing rooms to the pool ourselves (you must come out of the changing rooms into the reception area and turn right). There also aren't enough loungers for the amount of people and quite a lot of "towel reserving" going on which was frustrating.
Calling to prebook treatment times was an absolute nightmare as the girl had no idea what she was doing so it wasn't a surprise when one of us was called at the wrong time for our treatment. The treatment themselves were very good however. I had the Mere signature facial and my partner the city stress busted massage. We both felt the girls giving the treatments were well trained and organised. As well as our seperate treatments we had 2 25 minute treatments booked together in a twin treatment room. Between us we had the leg reviver, the back neck and shoulder massage and the facial, again all excellent and a lovely experience.
We took lunch in the spa lounge and again found the service shocking. We twice had to ask for menus, the girl serving us had no clue about what the house salad contained or about the existence of the fruit cocktails (the drinks menu on the website was different to the one in the bar, as were the prices on the beer and lager), and it took 45 minutes for a sharing antipasto board to arrive. The food was excellent however, and the ingredients are clearly high quality. It's therefore such a shame it's let down by employing people on £5 an hour to serve it and not training them properly.
After lunch we found the "thermal zone" (located at the bottom of the pool area) and used the pool and jacuzzi. Each room could only hold 3 or 4 people comfortabley so could feel a little crowded but that's a pretty minor gripe. Again the lounger towel hogging was a bit of an issue. I also wish we'd known about the chilling room where they take you after your treatment sooner as we might have used these for a little longer, but again that was another example of the service letting the whole experience down.
I will probably return, especially now knowing a little more about what to expect and where to go but it would have been nice to feel a little more "cared for" on the day!

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Verified review Visited August 2016
Posted 3 days ago
Major roadworks on the main road outside the Mere made it very hard to find the entrance as not signed from the opposite side of the road and impossible to spot in between the queuing lorries so we had to go 5 miles round the block to get back to it to avoid the queues and still had to go in the exit way as we couldn't see the entrance the second time around.

Once there all very nice and lovely treatment, certainly needed to relax after the journey!

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Verified review Visited August 2016
Posted 6 days ago
I went for a One Night Deluxe Spa Break and have awarded it 4 stars.

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Verified review Visited August 2016
Posted 1 week ago
Had a lovely day, very relaxed. My daughter left her necklace in her dressing gown pocket, and Sheri, a member of staff, went above and beyond in helping us find it, thank you. We will definately be back.

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Verified review Visited August 2016
Posted 1 week ago
Thank you we had a lovely Time

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Verified review Visited August 2016
Posted 1 week ago
I booked this as a birthday present for my fiance. On arriving in the spa we felt instantly relaxed and ready to unwind. The treatment room was peaceful and we were greeted by two lovely therapists. Hayley did a great massage and gave useful feedback after my facial and advised how to keep my skin healthy. The afternoon tea was just right and the service was speedy and efficient. The spa facilities were clean, well maintained and offered a variety of experiences. I particularly enjoyed the heated loungers! We had a wonderful spa day here and are looking forward to our next visit. We have already recommended The Mere to our friends and parents.

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Verified review Visited August 2016
Posted 1 week ago
I went for a Luxury Spa Day for Two and have awarded it 5 stars.

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Verified review Visited August 2016
Posted 2 weeks ago
Excellent hotel. Food very good in the club lounge, although the menu we were given was not the one on the hotel web-site. Breakfast also very good but as the tables were not cleared quick enough we were seated in a small dark function room at the rear of the restaurant - not the same atmosphere as the bright sunny restaurant. Room very comfortable. Spa has a super range of 'sauna' rooms and hydro pool is great. Bar service in the spa a bonus. Would recommend.

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Verified review Visited August 2016
Posted 3 weeks ago
Would 100% book again !

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Verified review Visited July 2016
Posted 1 month ago
Very good. Enjoyable day

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Verified review Visited July 2016
Posted 1 month ago
Would definitely recommend

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Verified review Visited July 2016
Posted 1 month ago
We visited the Mere and stayed overnight for my daughters birthday and it was beautiful.. Service was excellent and our overall experience was amazing.. We will definitely return.. My only (very small) gripe was that I specifically mentioned I'd booked the weekend as a celebration treat and emphasised I wanted it to be special but there was no mention or evidence of it throughout our stay despite being assured they would do something for her.. I wasn't after 'freebies' as I'd brought my own champagne hamper for her and decorated the room myself, I only wanted a bit of fuss to make her feel special on her birthday. Like I say it's only a small niggle and didn't affect our weekend whatsoever.. Next time we stay we will definitely book for longer..

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Verified review Visited July 2016
Posted 1 month ago
The hotel and venue in general is very nice for the area. Hotel reception was fine, and Brown's Restaurant and housekeeping staff were very friendly and professional.

The Spa facilities were a bit disappointing, Madisson from the reception was not very helpful and lack of can do attitude initially when I asked for a treatment list. I was told to check out the website which does not make sense, I leave my mobile in the locker during spa treatments. My partner and myself would have booked another treatment if there was a list right there and then. She only printed a list from the website when my partner further prompted her and was informed the venue has not printed the new brochures yet and would not be available for another week. Personally, this means losing customers booking treatments. This experience made us book the rest of our treatments at Cottons Spa the following day, which was great and the staff were spot on!

One positive note to the The Mere Spa is Oana being very helpful with the booking process and very professional during our arrival in the reception.

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Verified review Visited July 2016
Posted 1 month ago
Booked in for a Totally You Spa day. The massage and facial were absolutely brilliant and really relaxing. The Spa facilities were great with a good variety of steam rooms etc. They could however do with more loungers as people tended to leave their towels on them and not use them which was frustrating.
We also had a 2 course lunch as part of the package - we were very disappointed with the quality of the food. The choice from the set menu looked very poor quality compared to others who were eating off the other menu. I chose the chicken with superfood salad which was very bland and dry and the superfood salad consisted of cous cous and wilted lettuce. If they sort the food out the day would be perfect!

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Verified review Visited July 2016
Posted 1 month ago
Lovely day

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Verified review Visited June 2016
Posted 1 month ago
I went for a Luxury Spa Day for Two and have awarded it 5 stars.

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Verified review Visited June 2016
Posted 2 months ago
Lovely afternoon
Only issue was that lunch service was very slow

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Verified review Visited June 2016
Posted 2 months ago
Definitely recommend and have recommended many times.

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Verified review Visited June 2016
Posted 2 months ago
Booked as birthday present for friend, had an amazing day. Spa and treatments were very relaxing and afternoon tea was great.

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