The Spa at The Manor House Hotel

The Manor House Hotel, The Green, West Auckland, Co Durham, DL14 9HW
4.2
1566 reviews
The Manor House Hotel, The Green, West Auckland, Co Durham, DL14 9HW

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4.2
1566 reviews
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We were 10 minutes late due to stopping to help a member of the public who had been in a car crash. We rang ahead to explain and were told it was fine. When we arrived the assistant was incrediably rude and told us we could not have our treatment and dismissed us. We were referred to the manager who was also uninterested saying he onky wirked there. We left due to service abd attitudes of staff. As we were leaving 3 others were complaining there were no slippers or towels and another group said they were leaving early as it was so awful. After emailing the hotel group i have still received no response. Avoid at all costs....much better hotel and spas in the area.
laura
3 hours ago
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Terrible atmosphere not spoken to very nicely, felt in the way rushed and a complete inconvenience to the staff. No personal touches... Deposit left for robe and towels was more than it would cost to buy the poor quality robes and towels. Facilities were tired and dirty, we left less than an hour in. Showers too dirty to go in went home to shower. No paper towels in the toilet area. Feel ripped off and angry I get one day off in 3 months and it was wasted on this experience not going back and have spread the word on my friends social media to save someone else I know experiencing the same. Saving grace was a polite gentle man who took us for lunch and lunch was fantastic.
Carolyn
3 hours ago
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Thoroughly enjoyed by my friend and I. I've been before and we are discussing our return
Laura
2 days ago
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I had s 50 minute full massage. The massage was very rushed. I was talked too most of the way through it and only my calves were done on my legs nd me shoulders were missed also. Seemed like the therapist as in a hurry. Coupled its the talking all the way through I didn’t really have a chance to relax. Huge shame as I’ve been here before and really enjoyed the experience.
john
2 days ago
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We had a lovely day
Julie
3 days ago
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About

The Spa at The Manor House Hotel
The Manor House Hotel
The Green
West Auckland
Co Durham
DL14 9HW

Welcome to The Manor House Hotel, a grade one listed hotel nestled within County Durham, in the charming & historic village of West Auckland - the perfect place for exploring everything that County Durham has to offer. The hotel is ideally located for visiting Barnard Castle, Bowes Museum & Durham City.

Our health club and treatment rooms offer everything you're looking for to escape the stresses and strains of everyday life, or do you simply fancy indulging yourself in a little luxury for a change. At the Manor House Spa we offer a variety of different packages and treatments to suit all your needs. We offer day packages from as little as £39 per person and residential packages with an overnight stay at the hotel from £79 per person. Spending the day with us will leave you feeling calm, relaxed and totally cleansed. Individual treatments can also be booked, and extra treatments can be added or upgraded to our packages to totally personalise your pamper day experience.

Monday
9:00 AM8:30 PM
Tuesday
9:00 AM8:30 PM
Wednesday
9:00 AM8:30 PM
Thursday
9:00 AM8:30 PM
Friday
9:00 AM8:30 PM
Saturday
9:00 AM8:30 PM
Sunday
9:00 AM8:30 PM

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