The Spa at The Macdonald Randolph Hotel & Spa

Macdonald Randolph Hotel, Beaumont Street, Oxford, Oxfordshire, OX1 2LN. Part of Macdonald Hotel & Resorts.
3.8
26 reviews
Macdonald Randolph Hotel, Beaumont Street, Oxford, Oxfordshire, OX1 2LN. Part of Macdonald Hotel & Resorts.

Venue reviews

3.8
26 reviews
Ambience
Cleanliness
Spa Facilities
Staff
Value

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Staff was amazing and extremely professional. Room clean and pleasant enough. Spa was a bit disappointing, looked a bit tired and felt functional rather than a treaty experience. A couple of the facilities were out of order and the changing room was quite messy.
Anonymous
2 months ago
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Spa was wonderful! Loved the jacuzzi. Very relaxing.
Anonymous
5 months ago
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Great value package with spa and hotel bed breakfast and evening meal. Treatments were lovely and therepist was really nice. Little tip check out where your going to park before you get there as we ended up paying £32.00 without realising.
Joanne
6 months ago
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Good good
Anonymous
7 months ago
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We arrived at the macdonald to be told that we weren't actually booked in for our spa day - having phoned two days before to check. When we went down to the spa the lady at the reception confirmed we werent booked in but would move some things around to fit us in. We were told that we could have our treatments at 10 & 12:30 and we could get changed ( changing rooms include two toilets two showers and two changing cubicles - lots of waiting around for space) and then wait in the "relaxation room" (more like a cupboard which you sat in joined out to the reception where all you could hear was other spa goers complaining). By 10:20 still sat in the room waiting we went into reception - were actually now booked in for treatments at 1:30&2:30 and could use the "facilities" until then. We found our own way to the "facilities" having not been shown to find a room that must of been no bigger than a standard living room in length with a jacuzzi so small only two people could sit in it, 2 steam rooms with no steam, 2 saunas and some kind of ice room. While it was all very clean it was all very small and once a few more people showed up very crowded. We could only spend an hour in this room before we got fed up and decided to go to get some food. The afternoon tea - again we discovered we hadn't actually been booked in for this having been told it was booked for 12.30. We were sat down with little explanation of the menu or process but made it in the end. Chocolate and hazelnut tea was lovely, good selection of sweets although all very very sweet - stay away from the cupcake it was awful. Treatments - while my friend said she would give her full body massage a 5/5 I wouldn't say it was the best I've had. Cd playing in the background kept jumping, areas missed such as the front of my shoulders but otherwise it was a decent treatment. We only paid £59 each for our package so I can't really complain. We both had terrible back and shoulder pain the next day. having spoken to other guests, we all seemed to leave feeling slightly conned out of our "spa day". You expect far more from macdonald hotel and spa given it's reputation. The facilities are not fit for a relaxing spa day it all feels too cramped and as though you're on top of each other. I wouldn't return here again and would not recommend. Save your time and money visit elsewhere!
Anonymous
10 months ago
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About

The Spa at The Macdonald Randolph Hotel & Spa
Macdonald Randolph Hotel
Beaumont Street
Oxford
Oxfordshire
OX1 2LN

The Spa at The Randolph is a unique haven of tranquillity hidden away in the cellar of The Randolph Hotel. With its lantern lit walkways and relaxing subtle music, you wouldn’t believe that you were in the busy City of Oxford. Designed for complete relaxation there isn’t a better place in Oxford to escape the stresses of every day life.

The Spa boasts a thermal suite with four treatment rooms each offering a choice of lighting and sound, a hydrotherapy bath which is the perfect start to any treatment and the body may be soothed in the bio sauna or aromatherapy steam and refreshed in the ice room. The Spa also boasts a relaxation room for that all important unwinding at the start and end of any spa visit. Using only the finest Elemis & Biotec products, The Spa provides treatments for both women and men all carried out by a team of specialist therapists.

Monday
9:00 AM7:30 PM
Tuesday
9:00 AM7:30 PM
Wednesday
9:00 AM7:30 PM
Thursday
9:00 AM7:30 PM
Friday
9:00 AM7:30 PM
Saturday
9:00 AM7:30 PM
Sunday
10:00 AM6:00 PM

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