Treatwell: Beauty Salon Booking & Appointment App
The simple way to book beauty anywhere.
Download our free app.
Logging you in, please wait...
You are logged in
Log in to your account

Venue rating

4.1

124 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
Book now
Group booking enquiry?
Please select the service you’d like to book.
The Spa at The Macdonald Frimley Hall Hotel & Spa
The Spa at The Macdonald Frimley Hall Hotel & Spa
Macdonald Frimley Hall Hotel and Spa,
Lime Avenue (Off Portsmouth Road), Camberley, Surrey, GU15 2BG
United Kingdom

Hotel Spa

The Spa at The Macdonald Frimley Hall Hotel & Spa
Macdonald Frimley Hall Hotel and Spa,
Lime Avenue (Off Portsmouth Road), Camberley, Surrey, GU15 2BG
United Kingdom

Opening hours

Mon - Fri 9:00 am - 9:30 pm
Sat - Sun 9:00 am - 9:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The Spa at The Macdonald Frimley Hall Hotel & Spa part of Macdonald Hotel & Resorts

The Spa at The Macdonald Frimley Hall Hotel provides some of the finest facilities in the area, perfect for relaxing after a hard day’s work or play.

The Spa is an idyllic sanctuary in which to de-stress and invest in yourself. Relax in one of our beauty treatment rooms, illuminated only by candle light, and listen to natural sounds whilst the finest of products are applied by our professionally trained therapists.

We have carefully selected skincare house Elemis to ensure your spa experience provides the very best in treatment technology and product quality. Surrender to your personal beauty therapist by reserving some time and allowing her to create a sequence of therapies and treatments to suit your immediate needs.

See more

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.1

Chain rating

Based on 124 reviews

5 stars 41
4 stars 50
3 stars 24
2 stars 6
1 star 3
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (14)
  • Body Treatments (9)
  • Steam and Sauna Therapy (25)
  • Face
  • Facials (44)
  • Facials - Men's (4)
  • Fitness
  • Personal Training (1)
  • Swimming (29)
  • Massage
  • Aromatherapy Massage (4)
  • Deep Tissue Massage (50)
  • Foot Massage (4)
  • Hand Massage (2)
  • Hot Candle Massage (2)
  • Hot Stone Massage (16)
  • Therapeutic Massage (31)
  • Nails
  • Manicure (26)
  • Pedicure (22)
Show more
Verified review Visited February 2017
Posted 5 days ago
One of the worst Hotel stays i have had - to the point where we had to leave after the first night of our 'Two Night Ultimate Spa Break'. We were given the wrong room to begin with, we then got moved in to a 'feature' room which was above a loud, busy wedding venue (hardly the quiet romantic weekend i had hoped for), the rooms and hall ways were extremely dated (there is a big difference between character and dated! No upkeep has happened here for years). In our room, which was extremely hot and stuffy, the air con didn't work and the windows didn't open, the ceiling lights didn't work, there were cracks in the tiles (ensuite) and the shower kept cutting in and out. The general manager came to open the windows and said that an air con company had been called and would fix it whilst we're at dinner; he couldn't open the windows and the air con never got fixed (they never even tried)) and worst of all no-one came to update us or apologised. They hoped we wouldn't notice. No bottle of Prosecco on arrival as part of the package either.

Dinner; felt like it was in a old people's home cafeteria. The food was alright (can't go wrong with steak and chips), although well over priced.

After a terrible night sleep (mattress was ok but the pillows were rock hard) i made the decision that instead of our entire weekend being ruined, we should leave immediately and find somewhere else; i didn't even want to try the breakfast or the spa; i already had a clear picture of how poor the rest of the weekend would be.

The only saving grace was the front of house manager Sadie who was apologetic and refunded our money. Macdonald; keep her, but change everything else! The ease of which they refunded my money (£464 for a 2 night stay!) I'm guessing i wasn't the first to complain. Shocking. I got the impression they have put a lot of money in to the wedding venue part of the hotel as thats a good money spinner and neglected the rest of the hotel (The spa might have been ok but we left before we got that far).

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited February 2017
Posted 1 week ago
I went for a The Luxurious Spa Day and have awarded it 4 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited February 2017
Posted 1 week ago
disappointed not to see/get a candle and had to ask for the shortbread due to not receiving it with the hot chocolate? spa staff amazing, hotel no so great.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited January 2017
Posted 4 weeks ago
I bought a day spa deal here for my mum as a Christmas gift. She works hard and deserved a treat! Amazing value, I was a bit concerned as it was such a good deal how good it could be but mum says it was fantastic. Included a fantastic massage that she said went over the allotted time and she said the spa facilities were great. She also eats a gluten free diet and the staff were very accommodating about this with her included lunch and she was pleasantly surprised that a glass of proseco was even included! Very happy I got this for her she was so happy!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited January 2017
Posted 1 month ago
Lovely visit

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited January 2017
Posted 1 month ago
Lovely venue and great value for the package we had. The staff were very friendly and provided a great service.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited January 2017
Posted 1 month ago
the hotel is a beautiful old building and the spa is next door in a more modern building. the spa felt very tired and could really do with an update - peeling paintwork, etc. Also the pool is used as a local swimming pool by families so was full of kids during the day. Nowhere to sit in the spa building really so the communal changing room was full of people sitting,waiting to go for their next treatments. Didn't feel very luxurious at all.
The massage was ok but not firm at all which is what i had asked for, and it might seem minor, but there was no background music, so i ended up listening to the sound of flushing toilets, running taps, the ferocious airconditioning and other people outside the room talking.
The hotel was fine - I staying a lot of hotels for work - it wasn't the best or the worst (actually our room service breakfast didn't arrive before we had to leave in the morning).
The food in the restaurant was very good though - but slow to arrive - 2 hours to eat 3 courses.
Overall I feel that it was one of the lowest priced Spa offers in the area and for what we paid it was fine.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited January 2017
Posted 1 month ago
Had the most delicious bit of me time. The staff were very professional and my treatments were divine. The only addition that would have made it better would be a spa pool/jacuzzi. Otherwise it was a lovely day and ticked all my boxes. I floated out. Hadn't realised that the package included lunch so that was a nice surprise on arrival. Would certainly go again. Thank you!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited January 2017
Posted 1 month ago
We had a relaxing time from start to finish with superb treatments would highly recommend.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited January 2017
Posted 1 month ago
I went for a One Night Celebration Spa Escape and have awarded it 5 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited December 2016
Posted 1 month ago
I will start with what I loved about the SPA that I gave it 4 stars:

1: There was lovely relaxing spa music being pumped into the pool area which was really relaxing.

2: The steam room and sauna were both very aromatic (in a good way!) and had enough space.

3: We booked in for a winter warmer package and the shortbread was freshly baked. very buttery and crumbly.

4: The relaxation room is a nice relaxing warm space for a little nap and cup of herbal tea.

5: Sudha, the Nepalese lady who gave me my massage was INCREDIBLE! the pressure was really firm (just how I like it!) and she worked out all the deep knots in my shoulders. Its a shame she is leaving in March!

6: The girls in reception kindly gave me a new robe when I accidentally dropped mine on the wet floor of the changing rooms. Some spas can get a bit grumpy about that but they were really lovely.

7: One of the girls in the reception went out of her way to make sure we were looked after and walked from the SPA to the hotel bar to make sure we got out winter warmer, because she couldn't get hold of anyone on the phone.

I would have given the SPA 5 stars if:

1: The changing rooms had been a bit tidier (because there is no towel or robe bin in the changing room and no sign to say where to take your towels and robes once used) people just dumped them in the changing rooms.

2: Patrons were not allowed to reserve the day beds by the pool and wonder off for an hours massage leaving us no where to sit & relax). There were at least 4 beds which were reserved and empty for an hour.

3: Wish we had been pre-warned of a kids swimming lesson. Lucky we had been in the pool for 30 minutes before that so it wasn't too bad.

I will go back again, in fact I am going back again, I have booked myself in for a spa day for my birthday as a treat, before Sudha leaves so I can get another amazing massage!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited December 2016
Posted 1 month ago
Unhurried and relaxed . The treatment was very good and the facilities were clean .

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited December 2016
Posted 2 months ago
Very relaxing stay- friendly staff , excellent facilities, delicious meals.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited November 2016
Posted 2 months ago
The day at the spa was lovely, the facilities were very good, I think the steam room could have done with a bit more essence in the steam some menthol or lavender perhaps, but otherwise it was lovely. The staff were very professional and curtious, the afternoon tea in the hotel was beautiful and so filling, I would go back for the tea again. All in all a very good experience.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited November 2016
Posted 3 months ago
Everything very nice, but changing room, showers not sufficient for numbers. One loo flush broken. A hot tub would have been good. But a lovely day.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited November 2016
Posted 3 months ago
The spa is quite small but the best thing about this spa is the staff. They were so friendly and nothing was too much trouble. The lunch was fantastic, a tasty wrap, salad, fruit, a divine chocolate brownie and a lovely glass of prosecco. The massage was the best I've ever had. Will definitely be back.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited November 2016
Posted 3 months ago
Amazing spa, staff very friendly and polite! Venue was clean and tidy. Great experience.. Must go again!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited October 2016
Posted 3 months ago
The Hotel and Spa were really lovely but, as it was half term, the swimming pool had a lot of children in it by about 4pm so was not what you could really call relaxing.

The staff were all friendly and helpful, although I had had trouble booking the treatments themselves some 3 weeks prior.

The dinner was lovely but the breakfast was a little less successful as there did not appear to be anyone checking to see if things ran out. Therefore, several times guests had to ask for things to be replenished.

Over all, though, we had a lovely time and would recommend it.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited October 2016
Posted 4 months ago
Lovely hotel. Massage was good. Nice lunch and overall good value.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited September 2016
Posted 4 months ago
The hotel itself was lovely, old beautiful building and clean. Reception staff weren't overly smiley, but fine. Dinner on the first night was great - the food is fab, but the service was slow. It took 2.5rs for dinner for 2x people. We had lots to chat about but it was notably slow.
The spa isn't really a spa at all, it's a separate building with a small hotel gym and a pool. The pool was fine but the poolside shower area, steam room etc all need a really good clean! The steam room needs some nice smelling scent in it as the 'natural' scent was one of stale, slightly fishy aroma... Not nice. The drain in the steam room was foul and the floor not great esp when you are in a swimsuit and bare feet. The pool itself doesn't have a big area around it, although there are 4-5 loungers, it's fine. There was gum stuck to one side of the little table which was a bit grim. As I said, the whole pool, steam rooms etc just needs a really good scrub.
The treatments were very good but the facial was a bit mechanical rather than really relaxing. The massage as excellent.
Getting to book treatments was an utter nightmare however - I think it took me 11x calls in the end!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Show earlier reviews