I booked a One Night Indulgent Spa Break. The deep tissue massage was great, but as they were understaffed, my appointment was moved in the morning. Not too much of an issue but it meant we had to arrive earlier. The spa facilities were ok, my husband did some laps in the pool and then we relaxed in the jacuzzi, steam room and sauna.
As mentioned by a few others, staff at both Rafter's and the Garden Restaurant were overstretched. Getting drinks at the hotel bar, as well as dinner at Rafter's took a bit more patience than expected. For us no problem, but I can see how some others were getting frustrated. The food was excellent and the staff lovely when they had a moment to speak to us.
I'd stay again, based on the location and the beautiful terrace where you can just sit and have drinks. Our room was on the top floor and overlooked the loch. The bed was comfy and we had no issues with the room. Had a lovely sleep!