The Spa at The Macdonald Forest Hills Hotel, Resort & Spa

Had a great time although drinks quite exspensive at bar

Lovely hotel in beautiful location. Spa treatments were lovely lunch was nice too x

Bril value for money, lovely location

Goods staffs and environment for a short break. Need to improve the cleanliness in the spa and dinner choices for deal.

Hello, I wanted to provide some feedback from on my visit to the Spa on 4th November 2018 and I wouldn't normally do this after the day but after reviewing what this experience was intended to be I thought it was worth letting you know that it was a little disappointing. I booked this day for my friend and I, for our 40th birthdays, we don't usually get the chance to spend a day without kids and we took advantage of it and booked an “Exclusive Autumn Spa Day” with yourselves. The facilities you have are outstanding and the quality and cleanliness of your Swimming, Sauna, Steam room and Jacuzzi area was what you expect from a MacDonald's resort. However, I walked away feeling like I had just booked treatments that I could have done anywhere. We arrived, there was a lack of information or introduction to anything and didn’t really know what to expect from the experience and was only advised, “just come out 10 mins before your treatments”. We used the facilities for about an hour, exited for our treatments as advised, sat at reception for about 10-15 mins (cold) then shown to the relaxation room which felt like it was an afterthought. My personal experience with the treatment was that it was rushed, and I was left at the end wondering what to do next when the treatment finished so I left the room and found my friend in the relaxation room which was the end of our spa day. My Friend really enjoyed her treatment, which was a bonus as it was a real treat for her to be child free. However we received no Prosecco or £5 voucher to spend in your Spa store (not a big deal but still it was part of the experience), I was also looking to purchase an elemis skincare package but there was no other contact with a member of staff, so unfortunately unable to do so. Overall we both enjoyed the time to catch up which is rare, however as far as being there to “enjoy a very special Autumn spa experience”. It felt like I could have got the same experience booking treatments in a local salon. Even though this was not a hugely expensive package, £139 for 2 people, it’s not a cheap one either. I would have expected more from a MacDonald’s resort and Spa experience