Great day, lucky it was sunny so we spent most of the day by the outdoors pool which was fantastic! Great quiet surroundings and beautiful grounds.
Holly did all my treatments, she was really nice and made me feel very comfortable.
We loved the relaxation room, it was amazing!
Only criticism I have is around the pool there was only 4 seats, luckily we were able to get one but there were lots of other people who didn't and had to stand.
We arrived at the spa, our massage was not booked in correctly even though I received a call from the spa to confirm a few days earlier. The spa team found us a slot at 5pm. It was the worst deep tissue massage we have had, it was like someone was lightly touching your skin with oils. We told the manager who kindly offered us 30min slots each the next minute, where she gave the best deep tissue back massage I've had.
This was great that they could make up for the massages the day before. However we should not have received such poor massage so in the first place, in reality we paid for a 55min deep tissue massage but received 30mins.
The spa facilities were not very relaxing. We arrived on a Friday for an overnight stay, the pool was small, lighting was not relaxing and there were kids screaming and swimming for hours in the pool.
The room we stayed in was lovely! Big, spacious, clean and comfortable. The staff were very good and welcoming in the hotel.
We had dinner at the hotel, food was ok and the whole hotel seemed understaffed. There were two weddings there over the weekend so this could be why.
The grounds were very beautiful and in the end we could somewhat relax.
Overall it was a good stay but could have been much better if the spanteam were more aligned and if we didn't have the massage problems. As this really affected our mood during the stay. We had driven 2 hrs from London for a relaxing weekend, it wasn't to be.
Amazing staff and treatment
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Such a chilled day out. Facilities and staff were great. Will be coming back x