The Spa at The Macdonald Craxton Wood Hotel & Spa

Macdonald Craxton Wood Hotel, Parkgate Road, Chester, Cheshire, CH66 9PB. Part of Macdonald Hotel & Resorts.
4.1
208 reviews
Macdonald Craxton Wood Hotel, Parkgate Road, Chester, Cheshire, CH66 9PB. Part of Macdonald Hotel & Resorts.

Venue reviews

4.1
208 reviews
Ambience
Cleanliness
Spa Facilities
Staff
Value

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Myself and my friend booked in for the 2 night ultimate spa break. First impression were really great, the spa area was lovely , clean and relaxing . The ladies offering the treatments very friendly and professional. The only thing I can fault is the cleanliness of the toilets in the spa. However, the hotel it’s self was very out dated and the service was a little slow and disorderly. Our room was not what we expected from the promotional materials displayed. Firstly we booked a twin room but arrived to a double. From a distance things looked clean but after a closer inspection things such as the ice holder, tea tray, chairs and mirrors had obviously not been properly cleaned. We did have to chase up most of the thing included in out offer such as the Prosecco and afternoon tea. The food at the restaurant was also not as expected, many of the things on my menu that we ordered did not arrive as they were described, for example I order stem broccoli, green beans and sun roasted tomatoes, what was brought to me was ordinary broccoli and carrots. No one mentioned it would be different when I ordered this. When I did question the member of staff they were not sure what was actually on the menu it’s self, this also applied when we were querying the ice cream selection. To add the the poor restaurant service most of the glasses were dirty and had to as for clean glasses on many occasions. Many of the photos that have been displayed for advertising are a false reflection of the hotel and the food. Overall our spa break was lovely and we would return for this, however we would not say in the hotel or eat in restaurant again, as it was over priced for what was actually offered.
Anonymous
16 days ago
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My stay at the hotel was a bit underwhelming.The hotel rooms were a bit dated and in need of a re do. The spa treatment and the spa itself was lovely although the massage was more like a sports massage than a aromatherapy massage. Slightly disappointed that there was children in the spa/ pool but overall it was a nice experience.
Anonymous
16 days ago
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Lovely experience very chilled and relaxed day. Superb facilities available. Very clean and well presented. Only criticism was the amount of time we were waiting to check in and for our lunch to arrive. Facilities were excellent however only one foot spa was working. The area in the garden relaxation room was a bit untidy with dirty glasses and cups around. Would definitely return.
Michelle shone
20 days ago
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Jennifer
24 days ago
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Spa facilities are lovely. It’s a really nice environment. However the massage treatments aren’t that long and despite trying to book longer I was unable to even though I was also staying at the hotel. During the massage I asked for it to be relaxing and therefore not too much pressure. At one point I think I squealed because it was so hard!
Anonymous
a month ago
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About

The Spa at The Macdonald Craxton Wood Hotel & Spa
Macdonald Craxton Wood Hotel
Parkgate Road
Chester
Cheshire
CH66 9PB

The Spa at The Macdonald Craxton Wood Hotel is the place for you to lose your stress and invest in yourself. Relax in one of our beauty treatment rooms, illuminated only by candle light. Listen to natural sounds while the finest of products are applied by our professionally trained therapists. We have carefully selected our skincare house Espa to ensure your Spa is the very best in treatment technology and product advancement.

Surrender to your personal beauty therapist by reserving time and allow her to create a sequence of therapies and treatments to suit your immediate needs. The following treatments and therapies have been created to assist in restoring balance and well-being in your life. To ensure we have the time to look after you we would recommend you phone us so we can reserve a treatment room exclusively for you.

The Macdonald Craxton Wood is only 20 minutes drive from the City of Chester with its wealth of historical architecture and Roman Walls, great selection of shops and boutiques and river cruises - worth a visit! The Cheshire Oaks designer outlet is nearby and the hotel offers guests a 10% discount voucher. The Wirral countrypark is on the doorstep for those who love the great outdoors - plenty of walks, cycle routes and nature! Chester Zoo is close by...one of the UK's finest zoos and a great day out!

Monday
9:00 AM8:00 PM
Tuesday
9:00 AM8:00 PM
Wednesday
9:00 AM8:00 PM
Thursday
9:00 AM8:00 PM
Friday
9:00 AM8:00 PM
Saturday
9:00 AM6:00 PM
Sunday
9:00 AM6:00 PM
Products used in this venue