Awful awful service, hair wrapped round the plug, laughed at by staff at breakfast to ask if the tea had run out or if it was slow, room service never answered and took 20 minutes to call reception from the in room phone and when they did answer it cut off. Then reception never answered for the 2nd time phoning. Resulted in us phoning from our mobiles where reception answered straight away. Told them what happened and they said they would get room service to phone. It took them half an hour to even call back. By this point we were going to use the spa facilities.. no apology and still left hungry. The only half decent thing was the massage.
a month agoReport
Upon arrival yesterday afternoon, we were greeted by staff and felt welcome from the moment we stepped in the door way, checking in was a breeze, very informative staff, maybe could have been asked if we wanted help with our bags to the room and shown to it, but that is my personal view. The room was pretty much flawless the only flaw I would say would be the robes were missing but nothing the spa staff couldn’t sort out.
The spa facilities were to a very high standard clean fresh and with modern feel to them. The relaxation room was absolutely spectacular a big bit with the free fruit teas and music just what you need before you go into have a treatment done, spa staff were incredibly knowledgeable at their job and talented , left feeling on another world after the stressful weeks we’ve had! Just what we both needed with us both having high stress jobs. Pool was clean and to a very high standard and I keeping with the decor of the hotel steam room and sauna were clean and all functional.
Once we were all relaxed and ready for dinner we wee greeted by a very smartly dressed member of staff who was very informative, quick service and the food was to die for, personally I believe this could pass for Michelin star portions perfect size and presentation was immaculate, once we had been stuffed with food we asked to have our dessert in the room delivered and this was with no problem and arrived within the allotted time we asked for, bill was all correct.
Once back in the room the bed sheets were clean and comfortable like sleeping on a cloud, however we did not see the air conditioning till the early hours of the morning, perhaps this should be made aware of at reception with the rising temperatures in this summer, the television didn’t want to tune in the channels only had some but not a big deal, the bathroom was clean and to a high standard everything functioned correctly as it should do, also there was plenty of space for bags exetera.
Breakfast in the morning was another hit, all food cooked to a high standard and a good spread to cater for everyone from fried eggs to berries, again staff were attentive and polite.
When we had chance to use the gymnasium this was perfect nice clean cold room to workout in both me and my boyfriend enjoyed greatly after breakfast.
Finally on check out this was no hassle at all no form to fill out did not feel pressured to come back with offers or being asked for our emails to bombard us with promotions.
In short this was a very pleasing stay that we could hardly fault and we will definitely be coming to stay with yourselves again many thanks to all the staff, until next time.
3 months agoReport