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Venue rating

4.4

21 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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The Spa at Sofitel London Heathrow
The Spa at Sofitel London Heathrow
Terminal 5,
London Heathrow Airport, London, TW6 2GD
United Kingdom

Hotel Spa

The Spa at Sofitel London Heathrow
Terminal 5,
London Heathrow Airport, London, TW6 2GD
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat 9:00 am - 6:00 pm
Sun 8:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The Spa at Sofitel London Heathrow

The Spa at Sofitel London Heathrow offers 5 treatment rooms, Relaxation Room, 24-hour gym, Hydro Suite with Experience shower, Aroma Therapy Steam room, Sauna and Vitality Pool.

Adjoining Terminal 5 of Heathrow Airport, Sofitel London Heathrow offers 605 bedrooms and suites plus 45 meeting rooms, the largest of which can cater for a dinner or ball function for 1000 guests. The hotel features the best in fine dining, theatre style cooking, a lobby bar, tea salon and a cocktail bar, as well as a state of the art Health Spa and Gym and extensive undercover car parking. Superb transport links including the Heathrow Express rail service, taking you to Central London in 21 minutes.

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Services

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Comments

Reviews (written by customers after their visit)

4.4

Venue rating

Based on 21 reviews

5 stars 13
4 stars 4
3 stars 3
2 stars 1
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Hydrotherapy (3)
  • Steam and Sauna Therapy (3)
  • Face
  • Facials (7)
  • Fitness
  • Swimming (2)
  • Massage
  • Indian Head Massage (1)
  • Swedish Massage (7)
  • Therapeutic Massage (11)
  • Nails
  • Manicure (1)
  • Pedicure (1)
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Verified review Visited September 2016
Posted 4 days ago
I went for a Pick Me Up Half Spa Day for Two and have awarded it 5 stars.

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Comments

4 days ago
Dear Dean,

Thank you for your review of The Spa at Sofitel London Heathrow. I am delighted you enjoyed your spa Experience!

We look forward in seeing you soon.

Many Thanks,
Dani
Spa Manager

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Verified review Visited September 2016
Posted 1 week ago
Nice spa area, but think they need more showers close to the sauna/steam room. There is one area only, with a bucket of water, which once used, takes some time to refill. Personally I need to come straight out of the sauna/steam room and step into a cold shower, not make my way to the changing room, as once I have got there the opportunity to make use of the cold shower has passed.

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1 week ago
Dear Susan,

Thank you for your review on The Spa at Sofitel London Heathrow. That you for your comments regards the the Plunge Shower I will be looking into see if we can have a faster turnover.

I look forward in seeing you soon at The Spa at Sofitel London Heathrow.

Many Thanks,
Dani
Spa Manager

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Verified review Visited September 2016
Posted 1 week ago
I booked the 3 hour spa break for two. I would definitely recommend it. I went on a weekday and we had it almost to ourselves. Everywhere was spotless and the staff were friendly and professional.

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1 week ago
Dear Value Guest,

Thank you for your review of The Spa at Sofitel London Heathrow. I am delighted to hear you enjoy your spa experience here.

We look forward in hearing from you soon.

Many thanks,
Dani
Spa Manager

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Posted 1 week ago
It's a great spa! And great gym I would say one of the best in Heathrow. Very clean. Changing rooms are a little small but that didn't spoil my day at all, and everywhere in the spa there is a very refreshing smell. I would also like to see more seats in the relaxation area though, there is only a few but there is more than enough in the spa area which is good. I have rebooked already as my treatment was out of this world! And from a hotel - that is very hard to find a good therapist. Thank you SOFITEL!

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1 week ago
Dear Anton,

Thank you for taking your time out of your day in giving feedback for The Spa at Sofitel London Heathrow. I will certainly be looking into more spa lounges in our Spa Relaxation area.


I look forward in seeing you at The Spa at Sofitel London Heathrow.

Many Thanks,
Dani
Spa Manager

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Verified review Visited September 2016
Posted 2 weeks ago
The spa itself is very nice. Well-appointed and attractive. The relaxation room was quite small with only tea and coffee making facilities via a noisy and temperamental machine. There was a nice array of teas though.

I had booked a massage and a facial.

The technician was pleasant and asked some good preliminary questions. The room was lovely and spacious. The massage itself was mediocre and could have been much better. The treatment and touch of parts of my body would suddenly end abruptly and there was repeated bumpings into the massage table. Technically, she seemed quite inexperienced and I felt no benefits at all from my 50 minutes on the table.

The facial was a huge disappointment. I have regular facials and have done for 15 years. This would tie for the worst facial I've had. The technician twice dripped oil into the sides of my mouth and when her hands would massage cream in the eye area she would go well below the brow bone resulting in various creams and oil leaking into my eye. When she massaged cream into my neck area, she pushed so hard on my throat I almost gagged. Her technique was inconsistent and greatly lacking in skill. Lastly, my hair was not tied back with a band at the start of the facial so my hair was covered in oil.

She was a sweet girl, very friendly but clearly someone with either very limited training or just not experienced enough.

Overall a huge disappointment for a spa in a hotel of this caliber.

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2 weeks ago
Dear Diana,

Thank you for taking your time out of your day in giving feedback for The Spa at Sofitel London Heathrow.

I am truly sorry that you didn't enjoy your Spa experience, I can ensure that all therapist here are fully trained and experienced, I will need to look into further detail on why you experience this time of treatment. If you would like to contact my directly you are more than welcome to email myself: dani.dhillon@sofitelheathrow.com

Once again I would like to thank you in taking the time our of your day in giving us your feedback.

I look forward in seeing you at The Spa at Sofitel London Heathrow.

Many Thanks,
Dani
Spa Manager

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Verified review Visited September 2016
Posted 3 weeks ago
I went for a Treat Yourself Spa Day and have awarded it 5 stars.

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3 weeks ago
Dear Emma,

Thank you for your 5* review for The Spa at Sofitel London Heathrow.

We look forward in seeing you at The Spa at Sofitel London Heathrow.
Many Thanks,
Dani
Spa Manager

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Verified review Visited August 2016
Posted 3 weeks ago
I went for a Pick Me Up Half Spa Day for Two and have awarded it 4 stars.

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3 weeks ago
Dear Edrina,

Thank you for your reward at The Spa at Sofitel London Heathrow.

We look forward in seeing you at The Spa at Sofitel London Heathrow.

Many Thanks,
Dani
Spa Manager

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Posted 3 weeks ago
I came for a treat yourself package with my cuzin. We were so happy with our treatment. Rang a few times bcos was our first one we been on. Receptionist were very helpful. Only got the name of Leonie and Zenum but spoke to more than 2 woman. Very helpful on point. My therapist was Umendra and had alot of experience and was literally amazing. My cuzin had Cheryl said she was happy with her massage. I reccomended this plase

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3 weeks ago
Dear AnMcgogan,

Thank you for your The Spa at Sofitel London Heathrow. I am delighted to hear you and your cousin enjoyed your spa experience here and you enjoyed your treatments by Umednra and Cheryl.

We look forward in seeing you at The Spa at Sofitel London Heathrow.

Many Thanks,
Dani
Spa Manager

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Posted 4 weeks ago
I took my wife there and she enjoyed herself very much. Treatments was very good we both had Sonia as We couldn't have our treatments at the same time as we Booked in last minute. Steam room and suana are heated well which is one of the main reason I went. My wife really enjoyed the relaxation room but it did get busy so I would say it needs more sofas in there, but there are some on hydro pool too. I booked the buy one get one free deal and it was a very good deal - even though the deal has gone I am buying another voucher for my wife as a Christmas present. Thank you Sofitel!

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4 weeks ago
Dear Avi,

Thank you for your The Spa at Sofitel London Heathrow. I am delighted to hear you and your wife enjoyed your spa experience here and you enjoyed your treatments. Thank you for your feedback regarding the Lounges in the relaxation room I will be looking into this.

We look forward in seeing you at The Spa at Sofitel London Heathrow.

Many Thanks,
Dani
Spa Manager

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Posted 1 month ago
What a great Hotel with a great spa, and when I was inside I completely forgot that I was at an airport hotel! I had the 90minute massage and worth every penny I loved the treatment so much I have already rebooked.

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1 month ago
Dear Lizziee,

Thank you for your The Spa at Sofitel London Heathrow. I am delighted to hear you enjoyed your spa experience here and you enjoyed your Massage.

We look forward in seeing you at The Spa at Sofitel London Heathrow.

Many Thanks,
Dani
Spa Manager

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1 month ago
Dear Lizzee,

Thank you for your The Spa at Sofitel London Heathrow. I am delighted to hear you enjoyed your spa experience here and you enjoyed your Massage .

We look forward in seeing you at The Spa at Sofitel London Heathrow.

Many Thanks,
Dani
Spa Manager

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Posted 1 month ago
My spa experience was amazing! I was welcome by Leonyee with a smile on her face and was happy to help. There was a beautiful smell in the reception area I wish I asked what it was, automatically I felt relaxed. The spa provided me robes, towels and slipper for my day. My therapist uminder was perfect, and having a background in fitness and sport therapy I am normally very hard on other therapist massage but it was by far the best! I was recommend you visiting this spa!

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1 month ago
Dear Irene,

Thank you for your The Spa at Sofitel London Heathrow. I am delighted to hear you enjoyed your spa experience here and you enjoyed your Massage from Umendra. In out Reception area we have our Soothing Diffuser by Espa which we sell at the Spa.

We look forward in seeing you at The Spa at Sofitel London Heathrow.

Many Thanks,
Dani
Spa Manager

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Posted 1 month ago
This spa is wonderful! Hidden away in Terminal 5, and great little me time. I have the 25 minute massage by Cheryl which was great! Very skillful, I have never felt so relaxed. The Spa has a sauna, steam room and a very large whirlpool, and a few lounges around. If I had to mention one thing, there relaxation room needs some more chairs. Thank you Sofitel!

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1 month ago
Dear Angela,

Thank you for your review on Sofitel Spa at London heathrow. I am delighted to here you enjoyed your spa day and your treatment by Cheryl. Thank you for your comment regarding the lounges in the relaxation room, I will look into this.

We look forward in seeing you soon at Sofitel Spa London Heathrow.

Many Thanks,
Dani
Spa Manager

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Posted 1 month ago
My spa day was perfect, peaceful and pure blissful and not to forget about the massage. Sonia managed to take out all my tension in my shoulders and her customer care was great, sonia even recommended me an oil I should use! A beautiful relaxation area that services some fruit, coffee and different teas. I will be going back!

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1 month ago
Dear Clare,

Thank you for your review on Sofitel Spa at London heathrow. I am delighted to here you enjoyed your spa day and your treatment by Sonia.

We look forward in seeing you soon at Sofitel Spa London Heathrow.

Many Thanks,
Dani
Spa Manager

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Verified review Visited March 2015
Posted 1 year ago
Clean, quiet and well appointed- I couldn't recommend enough. Great massage, very clean, well appointed waiting room, I would definitely go back again.

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Posted 1 year ago
My mother, my sister and I booked the relaxation day package at the last minute with no preconception of what it would be like other than we know it was at a 5* hotel at an airport terminal! We were pleasantly surprised by the welcome we received, the facilities, the food, and the exceptional treatments. The staff really tried to make us feel special and we had a wonderfully relaxing day and would recommend it to anyone. Would definitely go again!

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Verified review Visited April 2014
Posted 2 years ago
The Spa suite at Sofitel is hard to find and due to waiting at the hotels reception desk plus their repeated misdirection ( possibly due to their slim grasp on the English language and weird elevator system) I was 10 minutes late for my appointment. I was told as they were so busy my treatment time would be shortened ( facial and therapeutic massage ). I requested that the time be taken off the massage. Even so the massage only extended to my neck and back....very disappointing as I had been on my feet giving a presentation all morning. Surely 45 mins is time enough to do legs also ! Then I was told not to use the steam room or sauna as I'd had a facial....if I had known that I would have gone earlier and used those rooms before. There was no instruction either on how to activate the different parts of the hydrotherapy pool. I was not shown the relaxation room....I saw it on the way out, and there was no sight of the chocolate strawberries which were included in the 'deal' either ! I got the feeling I was somehow inferior because I had a 'voucher' and hadn't paid 'hotel prices'. I loved the fact that it was the only client there, so am mystified as to why I was abruptly told upon arrival that my treatments would be shortened. I will be staying at this hotel every six months on business now, so I'm wondering if I'll be going back to the spa.

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2 years ago
Shame about the service...I was going to go there but now I'll go to there competitors in Heathrow for my Spa after reading your feedback!!! Thanks!

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Verified review Visited March 2014
Posted 2 years ago
Loved the hotel and the staff. The description doesnt tell you that the 3 course meal is a set menu but food was lovely including the breakfast. The massage wasnt particularly great but my partner loved it!

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Verified review Visited March 2014
Posted 2 years ago
A lovely break! Rooms were really nice, got room service for lunch (a little overpriced, plus had to pay £5 to borrow a corkscrew later in the eve?). We were a little late for our massage and had a shorter time than planned, the lady was very apologetic that she couldn't extend it as they were fully booked, which was totally understandable. The pool was warm (although I would have liked it a little warmer!) and steam and sauna were clean and spacious. Bathrobes towels and slippers were provided in the spa too which was nice! Overall, well worth it with the dinner and breakfast included, plus the 90 minute massage, would definitely recommend.

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Verified review Visited February 2014
Posted 2 years ago
I went for a Full Relaxation Spa Day and have awarded it 5 stars.

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Posted 2 years ago
i have been at this hotel for valentine's weekend with my partner. Hotel is quiet big and well designed. The room was cleaned and comfortable bed ,hotel staff was nice but the package that we bought was a bit overpriced what we had.. e.g: spa facility of hotel was a bit weak comparing to their room capacity, jacuzzi pool was nice but was small and spa staff they are NOT TRAINED people at all, there was an indian lady she did 90 mins massage to me , i dont think she knows what she is doing and she wasnt polite with me , massage room was super cold when i said can we make it warmer inside ,she didnt do any solution so basically i didnt feel comfortable at all. The hotel need professional massage employee at their Spa. I dont think i will go back to that hotel again.

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