The Spa at Rookery Hall Hotel, Hand Picked Hotel Reviews

Main Road, Worleston, Nantwich, Cheshire, CW5 6DQ

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Reviews are written by customers after their visit.

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Written by our customers, so you know what to expect at each and every venue.
Wonderful experience! The only 2 issues was; they brought me the wrong lunch, so I couldn't eat with my friends as I had a lengthy wait for the correct order and there were no sunbeds to lie on by the pool - All occupied early in the day too.
The venue and spa treatments were excellent. However, I am extremely disappointed at the way an issue that arose is being dealt with. I had bought a package day for myself and my cousin to celebrate her 60th birthday. The package included lunch. On the actual day I was informed that the package did not include lunch, so, rather than cause any embarrassment on her birthday I paid. The following day I rang the spa to inform them of their error. I was told that lunch should have been included, but given a rather convoluted explanation as to why this had happened, but I did not receive any apology. I was then told my account would be reimbursed with the cost of lunch by the end of business that day (1/6/17). On checking my account on 2/6/17, I still have not received the reimbursement. Not only is this embarrassing, it has spoilt a special day.
Lovely day in a wonderful spa.
A lovely place and enjoyed the day. Would definitely go again.
Loved Mary who served afternoon tea. Helen was kind and answered all questions. Breakfast in the main hotel was great, service was a little slow. Overall a lovely day.