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Venue rating

3.9

111 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Health Club & Spa at Brook Mollington Banastre Hotel
Health Club & Spa at Brook Mollington Banastre Hotel
Brook Mollington Banastre Hotel,
Parkgate Road, Chester, Cheshire, CH1 6NN
United Kingdom

Hotel Spa

Health Club & Spa at Brook Mollington Banastre Hotel
Brook Mollington Banastre Hotel,
Parkgate Road, Chester, Cheshire, CH1 6NN
United Kingdom

Opening hours

Mon 9:00 am - 5:00 pm
Tue - Sat 9:00 am - 6:00 pm
Sun 10:00 am - 4:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Health Club & Spa at Brook Mollington Banastre Hotel part of Brook Hotels

Surrender your time to us; allow us to take you on a personal journey designed to transport you to a place where tension, fatigue and stress melt away.

Treat yourself, or someone equally special, to a memorable visit to the Mollington Health & Leisure Club's Spa. Choose from a selection of day or overnight packages designed for the ultimate in self indulgence.

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Services

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Comments

Reviews (written by customers after their visit)

3.9

Chain rating

Based on 111 reviews

5 stars 48
4 stars 28
3 stars 23
2 stars 7
1 star 5
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (1)
  • Body Treatments (1)
  • Steam and Sauna Therapy (14)
  • Face
  • Facials (38)
  • Fitness
  • Swimming (23)
  • Massage
  • Aromatherapy Massage (13)
  • Deep Tissue Massage (9)
  • Indian Head Massage (14)
  • Stone Massage Therapy (37)
  • Therapeutic Massage (20)
  • Nails
  • Gel Nails (1)
  • Manicure (33)
  • Pedicure (5)
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Have you been here? Write a review
Verified review Visited April 2016
Posted 3 weeks ago
I went for a Cream Tea Spa Day and have awarded it 4 stars.

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Verified review Visited April 2016
Posted 4 weeks ago
First of all I must note that the massage therapist, Rebecca, was fantastic. She did a good job of making me feel relaxed both by talking quietly and the actual treatments themselves were very good.
A couple of things in which I was disappointed were that we had been told to arrive by 9am for treatments at 9.30 but when we arrived were told by the receptionist our treatments were not until 10 (minor point); secondly the spa day was listed as including towels, robe and slippers but we were told that the robes and slippers 'had not arrived yet' as we were going down to the pool area at about 12.30. We later saw the robes arrive at the desk around 2.15 (by which point we were almost ready to leave so there was no point going to get them).
Other than the issues noted above I did leave feeling relaxed but would not choose to return to this particular hotel spa.

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Verified review Visited March 2016
Posted 1 month ago
Fantastic day, will certainly go again

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Verified review Visited March 2016
Posted 1 month ago
With full access to the facilities we came out refreshed and relaxed. Highly recommended.

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Verified review Visited March 2016
Posted 1 month ago
We had a brilliant Mother and daughter day with three excellent treatments each, we enjoyed the pool first, followed by a leisurely lunch and then the treatments, the staff were very friendly and efficient. The only slight criticism would be the long wait for coffee at the start, perhaps they need more reception staff or a hot drinks vending machine where we could have helped ourselves.

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Verified review Visited February 2016
Posted 2 months ago
A took my best friend for weekend away. Everything was great hotel, food and night out in Chester (only 10 minute by taxi from the hotel). Everyone in hotel were very friendly and helpful especially Zuzanna in reception. We had a great time.

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Verified review Visited February 2016
Posted 2 months ago
Great location and wonderful staff. Place seems to be busy like sudden rush of tourists hence reception systems and some family spa facilities/areas are not geared up yet for holiday makers. Girls at spa and treatment areas are superb in their jobs and customer service.

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Verified review Visited February 2016
Posted 2 months ago
Hotel is no way a 4 star, evening meal was amazing, room basic, spa very disappointing, Jacuzzi didn't work, would call it a spa, it was also freezing, let the whole weekend down.

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Verified review Visited January 2016
Posted 2 months ago
Venue not overly clean, changing rooms are scruffy. Staff good, however not enough to man fully. Nails rushed as next customer ready for treatments, therefore not done well. Room used for massage very clinical in look with roof lights, so no atmosphere, noise of tap dripping in treatment room.

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Verified review Visited February 2016
Posted 2 months ago
I took my daughter there for her birthday as a first experience of a spa day and we were both disappointed with our experience. There was no ambiance at all. We had to ask for our gowns and were told that there would be slippers only to be told you should have brought our own flip flops!! The massages were done separately after we had asked to have the experience together. We had to keep asking the staff for our ordered drinks and our lunch was cold. The pool, steam room, sauna and jacuzzi were lovely but the whole experience was poor. I would not recommend this place for a spa day but if you just wanted the pool etc that was fine.

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Verified review Visited January 2016
Posted 3 months ago
I went for a 2 for 1 Spa Sensation Day and have awarded it 5 stars.

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Verified review Visited January 2016
Posted 3 months ago
I took my mother for a spa day last Wednesday firstly the staff couldn't find ur reservation and was made to sit and sit whilst they did. They still couldn't find it and the my said we can fit you both in for a massage separate now (so one had to wait in the cafe while the other had a massage) this was at 10 in the morning and they said they could do nails at half three! Secondly was ment to have a hot stone massage and ended up having a 25min back massage. After we had these done we went in to use the spa facilities which I was shocked that people walked through the pool area to use the changing rooms including people using the gym. Thirdly, the changing rooms were freezing cold and had dirty shower curtains covering the showers we were only allowed to share one locker so had to cram all our stuff in. We was also given a robe and towel for the pool which are both rock hard not luxury at all. The jecuzzi was tiny and the steam room and sauna could only for two people in! After getting fed up on the pool trying to kill time until our nails we got out and went for lunch as this was included aswel. They had one member of staff covering reception and the cafe which was odd and took forever to get a drink. Lunch food was disgusting and a awful choice on the menu we had one cup of coffee as we couldn't get the service to order more drinks not to mention I had a dirty spoon given with my soup and when I told the receptionist she went to got more and showed me to check they was clean not the surface I was expecting for £90 . We finished lunch around 2 and after being really fed up and very dissapointwed at this point we left with out getting our manicures. I will never ever return to this if you can call it a spa again! The day was ment to be a relaxing day with my mother and it was very disappointing! Stay away there's so much better spas out there I only wish when I looked on the reviews on trip advisor I had checked them before we went!

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Verified review Visited January 2016
Posted 3 months ago
The deep tissue massage was very good and the lady was very friendly and informative. The gym had very good facilities and the pool was a good size, but I thought the steam room and sauna were too small.

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Verified review Visited December 2015
Posted 4 months ago
Pleasant surroundings and the staff made us very welcome, going out of their way to make sure this day was very special. the treatments were good and again the member of staff was efficient, effective and very caring. The spa was limited as the shower area was being renovated and the pool was cold ; the former of which we would have liked to use but the latter we did know and was not a problem. The food was excellent and the chef made a special cake, at a small extra cost, for mums birthday.

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Verified review Visited November 2015
Posted 5 months ago
Staff really helpful and friendly, we had a wonderful day thank you.

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Verified review Visited October 2015
Posted 5 months ago
I went for a 2 for 1 Spa Sensation Day and have awarded it 5 stars.

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Verified review Visited October 2015
Posted 6 months ago
Staff were very friendly and the service was excellent. Lunch was delicious and my therapist was excellent.
The changing rooms were tired as previous reviews said. The jacuzzi was warm but the bubbles weren't working and was definitely in need of a refurb. Similarly the steam room is in desperate need of a refurb too.
Overall we had a lovely day and the treatments were fantastic, and I feel it was good value for money.

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Verified review Visited October 2015
Posted 6 months ago
All over we had a very present day. The food was great and the treatments where nice.
The only thing I was disappointed with was the client care. I was sat relaxing and waiting for my treatment for 25 mins, I wasn't offered a drink (a drink would of been great) and then after my treatment there was no water offered. There was never no time where we were checked on /asked if we need anything during our 5 and a half hours in the spa. As a therapist myself this is ideal. (the spa/pool area was certainly not busy so no excuse)
We enjoyed the treatments, but there waw no 'wow' factor with the spa, therefore it's unlikely we will be returning.

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Verified review Visited October 2015
Posted 6 months ago
Whilst our treatments were enjoyable, the facilities were not all available but the staff on reception did try to make up for that.

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Verified review Visited October 2015
Posted 6 months ago
Really nice staff especially the receptionist who went out of her way to change our room. All the treatment staff lovely as well. The hotel is tired looking and could really do with a refurb. The breakfast wasnt very good eirher, the hot cooked breakfast wasnt nice at all, eggs under cooked and so was bacon!! Evening meal was really good though.

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