My experience was not so great. I booked a couples massage package but due to short staff me and my partner ended up getting massages separately. The person who gave us a massage was not a specialist and the massage was okay. The atmosphere in the spa is not exactly relaxing as you can see everyone around working out in the gym, box classes and swimming.
Lidia and her colleague provided exceptional massage and facial services for me and my partner. However, the Skin Lounge definitely had operational hiccups - from dirty laundry blocking the entryway upon arrival, to the "couples massage room" being two beds crammed into a space clearly designed for one, someone accidentally turning off Alexa during the treatment and a manager audibly scolded an employee for their mistake lol, and we were ushered out quickly afterwards. But otherwise was ok!