My husband and I had a treatment booked and we got completely different experiences. I had the scalp massage which was good and the atmosphere was as you would expect for a spa. My husband got a completely different treatment. He was in a room which looked like a doctors surgery. The lights were bright and the bed was more like a medical bed. The therapist was clearly inexperienced for a reflexology or any professional massage. He was made to feel quite uncomfortable. Will not be retuning.