Sophie was welcoming, very friendly & bubbly. She fully explained the piercing process to me and my daughter who was having her belly button pierced. There were a few pieces of jewellery to choose from & she gave her a lollipop while she did the piercing. After care was fully explained and we were able to buy a cleaning solution rather than have to go to a chemist. We will defintiely use Sophie again in the future for any piercings!