I arrived promptly at my appointment time only to be told by the therapist was running 15 minutes late; she was apologetic and whilst this was irritating I said I would wait however 15 minutes turned into what would have been 30. I left after 25 minutes because I had other plans that would have been impacted further had I stayed. I find this extremely disrespectful; if I had been running late I would have called and no doubt if I'd been 30 minutes late I would have lost the appointment and the money I'd paid. Everyone is late from time to time but it's important to consider the impact of this and act accordingly! So much for a relaxing afternoon.