I am utterly concerned at the treatment I just received. We all have bad days and I am aware of that but after showing the nails I had intended to get, the lady removed my nail polish and ended complaining she couldn't remove from below the cuticles so left it there. after she started cutting, I thought she'd do the cuticles but at no point she mentioned or acted on it and then, when I asked to shorten and fix the shape of the nails, she lightly did it although I insisted and nothing. awful exp