The Nail Box - Kilburn Reviews

53 Willesden Lane, Kilburn, Greater London, NW6 7RL

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Reviews are written by customers after their visit.

4.8
3144 reviews

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Written by our customers, so you know what to expect at each and every venue.
Love my nails will be back to do them soon
This was the best manicure/pedicure I’ve ever had! Firstly, they had candles burning which made the atmosphere so relaxing & smell wonderful. Secondly, instead of a chick flick they had really calming music & calming video. Thirdly, everyone was so friendly & went above & beyond. Usually when the massage chair stops, nobody says anything. But the lady doing my nails asked if I wanted it on again. And she did a hot stone massage. Finally, very clean/COVID conscious. It was absolutely brilliant!
Great friendly staff.
I went there about 10 minutes before my appointment and didn't get attended to till 15 minutes past my appointment. Then the extra that I paid for my pedicure treatment which was a stone massage lasted 10 seconds. She was in such a hurry she used both her hands with a stone in each hand and rubbed both my legs at the same time. £5 extra is a bit excessive for 10 seconds of a stone rub. Nail polish wasn't applied well - should have applied an extra coat. Then when I left, the nail paint was still wet so it came off. They told me it was ok to leave and when checked if it was dry but obviously not well enough.
They did a really good job considering it was their first day back open. They had protective equipment in all the right places and were clearly taking everything very seriously.