Second time getting biab here. Application was much better (different technician), nice and thin and nails looked really good. No cuticle trimming done this time (I was preparing to ask not to trim them), but the technician caught the skin around one of my nails with the file cutting the skin and making it sore for days. Again no apologies or acknowledgement. Again no evidence of cleaning tools. Unfortunately last time I will go to this salon - customer service is very poor.