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Venue rating

4.1

88 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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The Landmark London Spa & Health Club
The Landmark London Spa & Health Club
The Landmark,
222 Marylebone Road, Marylebone, London, NW1 6JQ T
United Kingdom

Hotel Spa

The Landmark London Spa & Health Club
The Landmark,
222 Marylebone Road, Marylebone, London, NW1 6JQ T
United Kingdom

Opening hours

Mon - Fri 6:30 am - 10:00 pm
Sat - Sun 7:00 am - 9:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The Landmark London Spa & Health Club

Retreat to The Landmark London Spa & Health Club, your daily five-star getaway. Our beautifully decorated luxury lifestyle Spa & Health Club cares for your total renewal and well-being, bringing you only the very best to sculpt your body, centre your mind and nourish your soul.

We understand that all of our guests have individual needs, and that is why we know our guests names and they know ours. We are committed to providing a high quality and personalised service.

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Products used at this venue:

Services

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Comments

Reviews (written by customers after their visit)

4.1

Venue rating

Based on 88 reviews

5 stars 35
4 stars 39
3 stars 11
2 stars 2
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (19)
  • Steam and Sauna Therapy (33)
  • Face
  • Facials (34)
  • Fitness
  • Swimming (29)
  • Massage
  • Aromatherapy Massage (3)
  • Deep Tissue Massage (3)
  • Foot Massage (7)
  • Hot Stone Massage (3)
  • Therapeutic Massage (33)
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Verified review Visited September 2016
Posted 1 week ago
Wonderful

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Verified review Visited January 2017
Posted 1 week ago
I went for a The Landmark Spa Day for Two People and have awarded it 4 stars.

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Verified review Visited January 2017
Posted 2 weeks ago
I spent a lot of time finding the right place where I could chill out in a pool and sauna before my massage and a lot of places had time or place restrictions to the spa if you didn't have 2 hour massage. The landmark didn't have such restrictions, not on their website or on the treatwell app. However when calling the spa the day before to confirm my place, the receptionist told me I could only be there an hour before as I had only booked 50 min. I told him this wasn't written anywhere but he kept insisted that it was so I went through all websites and T&C but couldn't see it anywhere, hence I called back and he then told me it was written in a confirmation which was sent directly from the spa to the guests. I told him that I never received that email as I booked via treatwell and that this is something they should inform BEFORE making a reservation, not afterwards. He refused to say he was wrong or that the information was missing on websites and said that he would make an exception for me on this occasion only and let me stay longer, like he was doing me a favor ( when clearly they/he was wrong). I show up the next day around 12 on a Saturday and the spa was practically empty so I had all facilities to myself which was great. The staff onsite were very friendly and no one said anything about me being there 2 hours and not 1 before my appointment. The massage was one of the bests I've ever had, can unfortunately not remember the girl's name. When I left about 3 the spa was full of people.
Overall I would say I had a great experience once I got there, but the guy telling me I could only be there a limited amount of time and then refusing to accept he was wrong kind of destroyed the experience and anticipation of going there. They need to sort that out so they clearly say exactly how long you are allowed to use the spa for (on the spa home website and treatwell) and inform the staff how to deal with these kind of questions so the client can still enjoy the experience.

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Verified review Visited January 2017
Posted 2 weeks ago
Shame there is no steam room in the main spa (just the changing rooms).

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Verified review Visited January 2017
Posted 2 weeks ago
We booked a spa day and afternoon tea and had a had a lovely experience. Staff were great. The spa was a bit smaller than I expected. Relaxation grotto was cramped and too dark with no real ambiance.
Nevertheless the treatments were good and the good value for money.

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Verified review Visited December 2016
Posted 3 weeks ago
My daughter and her friend went for a birthday treat. They had a fantastic day and were well looked after by the staff.

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Verified review Visited December 2016
Posted 1 month ago
Considering this is a 5* hotel Spa the facilties are very gym like. There is not alot to offer. Steam room can only fit max 3 adults. There are 3 shower rooms and considering the time of year the spa was busy with treatments and guests so we had to wait to use all the facilities. We didn't find it very relaxing and the staff seem to be busy keeping themselves busy that no one seemed approachable. Was not impressed at all with the overall place. We spent no more than 1 hour felt underwhelmed overall.

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Verified review Visited December 2016
Posted 1 month ago
It was a lovely birthday treat. The staff were lovely and the treatments were great. It doesn't have the best spa facilities in the world, but they're well maintained and pleasant.

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Verified review Visited December 2016
Posted 1 month ago
The changing rooms and pool area were extremely dirty. I spotted five large balls of hair on different parts of the changing room floor on arrival. When we sat down at the poolside our lounger and the table next to it were covered in somebody else's used tissues.

The pool area also smelt extremely unpleasant - of frying food and cooking - and over the course of the hour that we were there the smell grew more putrid and over powering.

The slippers and dressing gowns we were given were so worn out and old that mine actually had holes in it.

We were then told that our treatment would have to be postponed for an hour due to the therapist being stuck in traffic.

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Verified review Visited December 2016
Posted 1 month ago
Very helpful staff. Peaceful atmosphere. Spa facilities enough for half a day.

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Verified review Visited December 2016
Posted 1 month ago
I went for a The Landmark Spa Day for Two People and have awarded it 5 stars.

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Verified review Visited December 2016
Posted 1 month ago
The massage itself was nice but the spa area very tired, mouldy and quite messy, not a nice feeling there at all.

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Verified review Visited December 2016
Posted 1 month ago
The staff made it easy to book for a fun girls spa day!

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Verified review Visited December 2016
Posted 1 month ago
Was a lovely spa day but very expensive for what you get

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Verified review Visited December 2016
Posted 1 month ago
Everything was impressively positive: location, facilities and staff!

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Verified review Visited November 2016
Posted 1 month ago
Lovely spa inside the hotel which is very easy to find from reception. Really good massage in a great treatment room, will definitely return.

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Verified review Visited November 2016
Posted 1 month ago
Very helpful staff. Nice pool. Fruit etc around. Overall very good.

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Verified review Visited November 2016
Posted 2 months ago
The overall experience was great, very welcoming and accommodating staff.

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Verified review Visited November 2016
Posted 2 months ago
Nice place, friendly staff. The jacuzzi is a bit of an uncomfortable design but all it all it was a lovely day.

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Verified review Visited November 2016
Posted 2 months ago
I really enjoyed a day in the Spa. Everyone is been really pleasant and my treatments were amazing (Head-to-toe).
The bit I really liked was that at any time (while I was there) there was approx only five people in the Spa so you have a felling to have a Spa for yourself and are able to properly relax (we went there on Sunday).
Fruit and fruit water is nice touch.

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