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Venue rating

4.1

99 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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The Landmark London Spa & Health Club
The Landmark London Spa & Health Club
The Landmark,
222 Marylebone Road, Marylebone, London, NW1 6JQ T
United Kingdom

Hotel Spa

The Landmark London Spa & Health Club
The Landmark,
222 Marylebone Road, Marylebone, London, NW1 6JQ T
United Kingdom

Opening hours

Mon - Fri 6:30 am - 10:00 pm
Sat - Sun 7:00 am - 9:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The Landmark London Spa & Health Club

Retreat to The Landmark London Spa & Health Club, your daily five-star getaway. Our beautifully decorated luxury lifestyle Spa & Health Club cares for your total renewal and well-being, bringing you only the very best to sculpt your body, centre your mind and nourish your soul.

We understand that all of our guests have individual needs, and that is why we know our guests names and they know ours. We are committed to providing a high quality and personalised service.

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Products used at this venue:

Services

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Comments

Reviews (written by customers after their visit)

4.1

Venue rating

Based on 99 reviews

5 stars 38
4 stars 43
3 stars 14
2 stars 3
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (23)
  • Steam and Sauna Therapy (40)
  • Face
  • Facials (35)
  • Fitness
  • Swimming (36)
  • Massage
  • Aromatherapy Massage (4)
  • Deep Tissue Massage (3)
  • Foot Massage (9)
  • Hand Massage (1)
  • Hot Stone Massage (3)
  • Indian Head Massage (1)
  • Therapeutic Massage (37)
  • Nails
  • Callus Peel (2)
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Verified review Visited February 2017
Posted 3 days ago
Good value

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Verified review Visited February 2017
Posted 6 days ago
candle massage was lovely.
really enjoyed using the steam room and sauna. swimming pool was good temperature as well.

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Verified review Visited February 2017
Posted 1 week ago
From the moment we walked into the landmark hotel we felt as if we were in a luxurious place. Entering the spa was no different. We were welcomed and shown around the facility by Mario. I would mention that the Head to Toe Special was slightly misleading as you would assume that it would be a full body massage. It wasn't it was a Head and Foot massage. Luckily our Massage therapist had experienced this confusion before and gave me a back,shoulder and neck massage as I was hoping for. Overall the whole experience was lovely luckily due to Antoinette our Massage therapist. The facilities are beautiful and you get the feeling of being in a luxurious place.

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Verified review Visited February 2017
Posted 2 weeks ago
Relaxing

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Verified review Visited February 2017
Posted 2 weeks ago
The venue is very nice and clean,perfect for a spa day without leaving the city. I'm satisfied with the treatments and the facilities were also great especially the sauna and jacuzzi. Steam room is in the changing room and is the only weak spot.

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Verified review Visited February 2017
Posted 2 weeks ago
Very enjoyable and relaxing spa. Staff was very friendly and helpful. Only drawback maybe were the changing rooms, which would feel very crowded super quickly since all the lockers were located in one single corner and made the access quite tricky when there was more than 2 people there.

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Verified review Visited February 2017
Posted 3 weeks ago
I booked this as a birthday treat and it really was a 5* experience!
Highly recommend and will definitely be returning.

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Verified review Visited January 2017
Posted 3 weeks ago
Great facilities, location and helpful staff

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Verified review Visited January 2017
Posted 3 weeks ago
No bathrobe available on arrival

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Verified review Visited January 2017
Posted 3 weeks ago
I had the spa day with afternoon tea package which was lovely! My therapist was very friendly and the treatments were excellent. I had a back scrub and massage, followed by a facial, using aromatherapy oil, these treatments were amazing! I left feeling really relaxed.
The facilities at the spa are good, nice little gym, good sized (for London) pool, sauna, steam room and jacuzzi. The only thing to remember about this spa is that guests from the hotel have free access so there was always someone splashing in the pool or having a conversation which is fine, but might not be idea if you want a totally quiet and relaxing day. The other thing I noticed is that around the pool there were a few used towels/ plastic cups that did not get cleared up. As I was there for the whole day they were still there in the afternoon when I left, it would not be hard to ask staff to check this area more often.
The afternoon tea was great, just the right amount of sandwiches and cakes, with a pianist playing in the background, lovely!
Overall this spa day was really nice with the treatments and afternoon tea both excellent

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Posted 3 weeks ago
The receptionist was in a really bad mood and nearly ruined the experience as she couldn't be bothered to re-fill the fruit bowl or take us on a tour around the spa. The facilities are dated and not kept to the cleanest standard, especially the showers. The fruit water is served in plastic cups and we were given brown, old robes to wear. Thankfully, the treatments were amazing and masseuses very friendly so we managed to relax properly. The sauna, jacuzzi and swimming pool were very pleasant also, although - as I mentioned before - not very clean.

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Verified review Visited September 2016
Posted 1 month ago
Wonderful

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Verified review Visited January 2017
Posted 1 month ago
I went for a The Landmark Spa Day for Two People and have awarded it 4 stars.

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Verified review Visited January 2017
Posted 1 month ago
I spent a lot of time finding the right place where I could chill out in a pool and sauna before my massage and a lot of places had time or place restrictions to the spa if you didn't have 2 hour massage. The landmark didn't have such restrictions, not on their website or on the treatwell app. However when calling the spa the day before to confirm my place, the receptionist told me I could only be there an hour before as I had only booked 50 min. I told him this wasn't written anywhere but he kept insisted that it was so I went through all websites and T&C but couldn't see it anywhere, hence I called back and he then told me it was written in a confirmation which was sent directly from the spa to the guests. I told him that I never received that email as I booked via treatwell and that this is something they should inform BEFORE making a reservation, not afterwards. He refused to say he was wrong or that the information was missing on websites and said that he would make an exception for me on this occasion only and let me stay longer, like he was doing me a favor ( when clearly they/he was wrong). I show up the next day around 12 on a Saturday and the spa was practically empty so I had all facilities to myself which was great. The staff onsite were very friendly and no one said anything about me being there 2 hours and not 1 before my appointment. The massage was one of the bests I've ever had, can unfortunately not remember the girl's name. When I left about 3 the spa was full of people.
Overall I would say I had a great experience once I got there, but the guy telling me I could only be there a limited amount of time and then refusing to accept he was wrong kind of destroyed the experience and anticipation of going there. They need to sort that out so they clearly say exactly how long you are allowed to use the spa for (on the spa home website and treatwell) and inform the staff how to deal with these kind of questions so the client can still enjoy the experience.

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Verified review Visited January 2017
Posted 1 month ago
Shame there is no steam room in the main spa (just the changing rooms).

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Verified review Visited January 2017
Posted 1 month ago
We booked a spa day and afternoon tea and had a had a lovely experience. Staff were great. The spa was a bit smaller than I expected. Relaxation grotto was cramped and too dark with no real ambiance.
Nevertheless the treatments were good and the good value for money.

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Verified review Visited December 2016
Posted 1 month ago
My daughter and her friend went for a birthday treat. They had a fantastic day and were well looked after by the staff.

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Verified review Visited December 2016
Posted 2 months ago
Considering this is a 5* hotel Spa the facilties are very gym like. There is not alot to offer. Steam room can only fit max 3 adults. There are 3 shower rooms and considering the time of year the spa was busy with treatments and guests so we had to wait to use all the facilities. We didn't find it very relaxing and the staff seem to be busy keeping themselves busy that no one seemed approachable. Was not impressed at all with the overall place. We spent no more than 1 hour felt underwhelmed overall.

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Verified review Visited December 2016
Posted 2 months ago
It was a lovely birthday treat. The staff were lovely and the treatments were great. It doesn't have the best spa facilities in the world, but they're well maintained and pleasant.

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Verified review Visited December 2016
Posted 2 months ago
The changing rooms and pool area were extremely dirty. I spotted five large balls of hair on different parts of the changing room floor on arrival. When we sat down at the poolside our lounger and the table next to it were covered in somebody else's used tissues.

The pool area also smelt extremely unpleasant - of frying food and cooking - and over the course of the hour that we were there the smell grew more putrid and over powering.

The slippers and dressing gowns we were given were so worn out and old that mine actually had holes in it.

We were then told that our treatment would have to be postponed for an hour due to the therapist being stuck in traffic.

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