I have very mixed emotions about leaving this review - in May I came to the Imperial Beauty Spa for full highlights and a haircut and was helped by Renata - I cannot emphasize enough how great she was! She was very sweet, did an excellent job and I was getting compliments for months.
Unfortunately - I booked again recently in September and was seen by another clinician, who was rude, condescending, and frankly unprofessional. In the end my hair turned out alright, but the roots were not the colour I was expecting and my hair is very very dried out due to some of the product she used.
All I can say is - proceed with caution. These were such opposite experiences for me I will likely not go back, but it's a shame as truly the first time it was an excellent experience.
This could be worse ever experience that there was no one there to even know about your appointment and notifying me before I walk in to say the salon in closed .
This is out of rage of customer service .
My eyebrows have never looked better! Not only that, I walked in only to get my brows and lashes done, and ended up spending the entire day at the salon having a Brazlian Blow Dry. A lovely space, skilled staff - highly recommended!
The Imperial Beauty Spa, situated in Maida Vale, is a leading beauty salon that offers a wide variety of non-cosmetic treatments and hairdressing services.
Their philosophy is 'Beautiful Life and Inner Peace', and they achieve this through their professional staff and indulgent treatments which will leave you pampered and rejuvenated. So come treat yourself and indulge in their professional services, surrounded by a tranquil and inviting atmosphere.