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Venue rating

4.0

87 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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The House of Elemis
The House of Elemis
2 Lancashire Court,
Mayfair, London, W1S 1EX
United Kingdom

Day Spa

The House of Elemis
2 Lancashire Court,
Mayfair, London, W1S 1EX
United Kingdom

Opening hours

Mon - Sat 10:30 am - 9:00 pm
Sun 10:30 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The House of Elemis

This luxurious Mayfair townhouse is the creative heart of Elemis. A couture beauty house where spa meets science meets skin. More than 25 years of wisdom inspire the pioneering Elemis formulas and revolutionary treatment menu. Designed to deliver exactly what you need, when you need it; from The Penthouse to The Speed Spa.

Elemis Elite therapists make it personal. They look. They listen. They tune in to you, performing transformative treatments, personalised to respond to the ever-evolving rhythm of your life and the ever-changing nature of your skin.

The expertise of the Elemis Elite therapist ensures that every treatment is prescribed to your needs. That day. That minute. A healing hub where touch and technology are turbo-charged by the power of minerals, plants and active natural fragrances.

All the treatments we develop are designed to support great skin health; to respect that skin is alive. No two skins are the same. And no two bodies are the same shape. Every spa therapy is shaped and moulded around you. Personalised for a results-driven, couture experience.

Elemis pushes the boundaries. We push to develop unique textures, ground-breaking formulations and conduct clinical trials to confirm what we already know; that were delivering real results. There are no shortcuts and there are no gimmicks.

At The House of Elemis you buy time and create space. We make it personal.

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Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.0

Venue rating

Based on 87 reviews

5 stars 41
4 stars 28
3 stars 15
2 stars 1
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (7)
  • Body Wraps (2)
  • Cellulite Treatments (2)
  • Rasul and Mud Treatments (36)
  • Counselling & Holistic
  • Aromatherapy (1)
  • Herbal & Flower Essence (1)
  • Face
  • Facials (25)
  • Hair removal
  • Waxing (4)
  • Massage
  • Aromatherapy Massage (1)
  • Deep Tissue Massage (9)
  • Face Massage (1)
  • Hot Stone Massage (5)
  • Therapeutic Massage (4)
  • Nails
  • Gel Nails (1)
  • Manicure (2)
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Verified review Visited September 2016
Posted 5 days ago
Have broken out since facial when my skin was already fine. Plus I wouldn't advise buying any skin care staright after the facial as if you have had a bad reaction you don't want to be out of pocket as you are no stuck with products that make your skin worse.

Also I don't like that they performed the facial with gloves, it doesn't feel right or relaxing. I expected a lot more from Elemis.

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Comments

4 hours ago
Dear Jeetz
Thank you for taking the time to leave your review following your treatment at the House of Elemis. Please could you contact me directly so I can discuss your comments
kerry.davis@elemis.com
Kind Regards
Kerry Davis
Spa Manager

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Verified review Visited September 2016
Posted 1 week ago
Great staff! Very friendly and helpful.

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Comments

3 hours ago
Dear Rebecca
Thank you for taking the time to give feedback on your experience at the House of Elemis
I am delighted to hear that you found the team Helpful and Very Friendly
I hope we have the pleasure of welcoming you back to the House of Elemis very soon
Kind Regards
Kerry Davis Spa Manager

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Verified review Visited June 2015
Posted 1 year ago
Very good treatment in a pleasant place. Nice people, calm and peaceful music. I particularly loved the products used as well as the massage at the beginning of the manicure.

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Verified review Visited March 2015
Posted 1 year ago
I had a Sonic Skin Radiance Facial Incl. Consultation and have awarded it 4 stars.

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Verified review Visited March 2015
Posted 1 year ago
I had a LED Blemish Control Facial Incl. Consultation and have awarded it 5 stars.

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Verified review Visited December 2014
Posted 1 year ago
I had a Deep Tissue Muscle Massage and have awarded it 5 stars.

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Verified review Visited December 2014
Posted 1 year ago
Facialist was nice but didn't do extraction as I asked so I had to steam my face when I got home. Also seemed to just want to sell products. The staff at reception were abut rude too. Real shame

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Verified review Visited December 2014
Posted 1 year ago
I had a Face and Body Sensation and have awarded it 5 stars.

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Posted 1 year ago
I loved the atmosphere of the spa and the staff are lovely. The massage and treatment were okay.
I think what really put me off is the "hard sale" that you have to go through from the moment you walk in to the moment you walk out. After a nice treatment the last thing I want (unless I ask about it) is to feel almost forced to buy something..! Makes it quite awkward and un-relaxing. Why not give samples and if I like them I will come back rather than try and get me to spend straight away after paying very a lot for a treatment?! That just really soured the experience for me and means I will not be a repeat customer. I have heard of other complaining about the same thing and be the reason why they won't be coming back… shame as again lovely facility and staff.

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Verified review Visited November 2014
Posted 1 year ago
I was 10 mins late so the therapist had to cut short the massage. Other than that the massage and facial were great. The only down side to this salon for me is that the treatment rooms are always very warm.

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Verified review Visited November 2014
Posted 1 year ago
I had a Total Face and Body Polish and have awarded it 3 stars.

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Verified review Visited November 2014
Posted 1 year ago
Good facial, the therapist was excellent. Shame about the leaking air conditioning that was dripping on me during me treatment.

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Verified review Visited September 2014
Posted 2 years ago
I had a Face and Body Sensation and have awarded it 4 stars.

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Verified review Visited September 2014
Posted 2 years ago
As always very friendly staff but unfortunately the air conditioning was not working so the room was too warm which made for a less than ideal waxing experience.

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Verified review Visited August 2014
Posted 2 years ago
Wonderful way to spend a rainy bank holiday morning. Excellent value on an off peak deal. My therapist Eva was superb. Took into consideration my skin type and adjusted the scrub slightly to suit. Elemis is a perfect retreat in the heart of Mayfair and due to the wonderfully indulgent therapies, welcoming ambience and attentive staff, I always look forward to going. Would definitely ask for Eva again.

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Verified review Visited August 2014
Posted 2 years ago
I had a Well-Being Massage and have awarded it 5 stars.

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Verified review Visited August 2014
Posted 2 years ago
Although there was a bit of messing about my booking before I arrived, once I was there the experience was great. The staff seem incredibly professional and I felt well looked after. The atmosphere was perfectly relaxing and crucially the scrub I went for {exotic lime and ginger} was fantastic.

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Verified review Visited August 2014
Posted 2 years ago
The therapist - Eva - has fantastic! she was very welcoming and the technique for the body scrub was excellent. although it lasts only 30mins it felt like 2 hours! at the end of the treatment she prepared a nice tea and then run with me some of the products and gave me samples. No pressure to buy any of their products, although i did buy the scrub.
overall a very good experience and i would recommend it especially before sun holidays!

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Verified review Visited August 2014
Posted 2 years ago
I had a Deep Tissue Muscle Massage and have awarded it 3 stars.

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Verified review Visited August 2014
Posted 2 years ago
Pleasantly surprised by the lime and ginger body polish treatment. It was truly invigorating and detoxyfing. I left work feeling stressed and antsy but left the spa relaxed and refreshed. The therapist managed to not just polish my body clean (starts with a dry brush exfoliation which is highly effective for detox) but also made it a relaxing experience by infusing my body with beautiful smelling oils. I came out glowing and happy. Would definitely do it again.

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