First, Carena is awesome. She has done my gel nails twice, and she is both pleasant, and good at what she does. They don't have that many colours, but the gel nails service provided is good.
The salon itself has been slightly disappointing. They have a tendency to either be overbooked or understaffed--not sure which--but you sometimes have to wait up to 20 minutes for your appointment. This has happened to me twice.
This is fine. What is suboptimal, however, is when they cancel your appointment due to your lateness, with no intention of rescheduling it. Why is it OK for them to be habitually late, but the one time a customer is late, her appointment is cancelled and money kept by the salon (I prepaid)? I argued to be able to reschedule my appointment, and staff relented, but still charged me £5 to reschedule, which I thought was not great customer service (I was very flexible, and happy to come in any day and time the salon could fit me in).
I would say: do not prepay for services and don't schedule your appointments at this salon such that lateness on your end or theirs could pose a problem.
This is the third time I have been back for a Hollywood Wax and the second time I've had eyebrow and eyelash tinting here. Can't fault the treatments and the staff are really friendly.
Can't recommend enough!