The lady who did my treatment was chatty and lovely and she was also very skilled. The place itself is nice and calm and very typical of Greenwich but compared to some spas it's very basic.
I arrived early and got a complimentary tea whilst waiting. The waiting area was a lovely cafe area upstairs. I had a friendly masseuse who provided me with disposable underwear and a headband for the massage. I was given a bottle of water after the massage to hydrate. The little extra things really made a difference. Will go again.