Faran is wonderful and nothing was too much trouble for her. She went out of her way to ensure my comfort (I'm 9 months pregnant). I opted for an OPI nail varnish manicure. Faran explained she had only just started offering these as customers were now requesting non-gel/BIAB. I was pleasantly surprised by how experienced she was and how beautifully she applied the nail varnish - not always the case as most nail techs are inexperienced in the old ways. My first visit but won't be my last!