A massive thank you!! I came in with gel on from another salon which had been marked as soak-off, but it quickly became apparent that it had been incorrectly labelled. Despite this, Dawn went above and beyond to get the gel polish off without damaging my natural nail, even though this would be a more time intensive process for her than expected. She was really considerate and friendly, and made sure to protect my nail bed. Really knows her stuff and I will absolutely be coming back.