The Diamante Rooms Reviews

1st Floor, 4 Old Eldon Square, Newcastle, NE1 7JG

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Reviews are written by customers after their visit.

4.8
1771 reviews

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Written by our customers, so you know what to expect at each and every venue.
The place itself is not too bad, bit run down, but ok if you’re not too precious about it, however, the salon itself was extremely cold, I did ask about it and was told there’s nothing that can be done.. Staff was nice and offering tea but still not made it a relaxing experience when freezing... I had two treatments, the Brazilian blow dry was ok but took about 3h (wish the therapist was more straightforward about it, luckily I had time to spare, but make sure you double check the time they give you), the stylist was very nice and accommodating and was overall an okish experience. Unfortunately, the manicure was one of the worst I ever had, full of lumps, not applied equally, loads of blank spaces left on some nails and not others- the entire experience felt rushed and not enough attention to detail was given, etc... I am actually taking it off myself today due to how bad it actually looks, wish I would have said something then but the room being quite dark, I couldn’t see this at the moment... i wouldn’t go back again, at least not for the manicure.
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Literally the worst hot wax I’ve had and it’s the only form of hair removal I use so I’ve had a lot! The wax quality is awful, is far too hot (it burns the skin even though I kept been told it can’t burn...really though anything that’s a high enough temp will burn skin) and don’t expect it to come off in 1,2 or 3 attempts because the therapist can’t get a grip on it. As I have fine, blonde hair it normally takes 15/20 minutes...45 minutes later there’s still hair there but I was done and couldn’t lie there while someone thinks it’s acceptable to blow at your vagina to cool wax down, super hygienic! On top of that, the venue is dirty, all paper falling off the walls. Just avoid.
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Thank you, I had a lovely experience at this salon, they were really friendly and professional. Will come again :)
Really unimpressed with the experience in the salon. The service was terrible, the therapist were mixed up with who’s client I was which meant I was taken by two different people and the therapist switched right in the middle of my treatment. The therapist cut my cuticle which bleed the entire time. 20 mins following the appointment my nail has already lifted as the base coat wasn’t put on properly.
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Love getting my lashes done here. All the therapists are lovely especially Amber. Lashes look great and last ages.
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