Although I've forgotten her name, Bulgarian lady who did the waxing was exceptionally friendly, professional and took a lot of time to pay attention to detail re blending, coverage etc. The spa itself needs redecoration as a priority, but I couldn't fault the treatment. Spot on.
The Cove is perhaps a little dark and hippy looking, and also slightly tired round the edges. BUT I had one of the best massages I've ever had from Pat (I have had several!). She got into places no-one has before and for that reason I would definitely return!