I have been to this venue before for waxing and was very happy to return however this time for the vast majority of the appointment the member of staff was trying to sell me products and seeing if I would upgrade my facial detracting from the relaxing experience this was meant to be. Whilst I like this venue I will not be returning for a facial.
I desperately needed some me-time and this was the perfect escape from work life. The location was great for me working in St Albans and the spa itself was lovely, as soon as I walked in the smell of the aromatherapy treatments and products relaxed me straight away. The staff were incredibly friendly and the treatment itself was exactly what I needed. I will definitely be going back for the Express Massage as it was great.
Very dissappointed with service and treatment, did not come away feeling relaxed or that the massage made any difference, no ambience at all, will not be going back.
The staff are very friendly and very attentive. I had hot wax and was a lot less painful than other places I had been before, I will be going back. The only this is the place is looking a bit run down, could do with a fresh coat of paint. There is no step free access as far as i'm aware.