This place is quite well hidden as there is only the front door on street level. I was left waiting for a while outside, after knocking and not getting a response, and then calling and no one picking up. Eventually someone let me in and the venue itself was lovely. It was very calm and appeared to be clean and tidy. The staff were friendly and could answer any questions I had. The treatment was okay- the waxer was friendly and we had a good chat, however I was left quite red afterwards. I thought this would go away but it lasted about 4 days (it looked like something between a love bite and a bruise, all along my bikini line!). This was a bit embarrassing as I was going on holiday the next day but at least I was hair free!
It was my first time at the Cove Spa. I found it a nice small beauty spa. I enjoyed the thermal room that I sat in before my massage got started, not as hot as a sauna, and not wet like a steam room more like a dark greenhouse lit by candles! It's a bit of bonus to have this in a highstreet spa but it could be clearer that your time in this room is part of the total treatment time.
Best pedicure I have had in a very long time! Me and my friend both loved our treatments, they spent a lot of time and didn't rush anything. We were well looked after!