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Venue rating

4.2

124 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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The Cove Spa St Albans
The Cove Spa St Albans
17 Russell Avenue,
St Albans, Hertfordshire, AL3 5ES
United Kingdom

Day Spa

The Cove Spa St Albans
17 Russell Avenue,
St Albans, Hertfordshire, AL3 5ES
United Kingdom

Opening hours

Mon 10:00 am - 6:00 pm
Tue - Fri 10:00 am - 8:00 pm
Sat 9:00 am - 5:00 pm
Sun 10:00 am - 4:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The Cove Spa St Albans part of The Cove Spas

Multi Award Winning Cove Spa are winners of 'Spa of the Year 2016' at the London Hair & Beauty Awards - two years in a row!

Cove Spa is renowned for its 'personalised' and cutting edge service where exceeding your expectations is our philosophy. A team of specialists who together have over 150 years of body, beauty and skincare experience is at hand when you visit one of our branches; currently spread across highly-desirable locations in London and Hertfordshire... In St. Albans, you'll find our tranquil setting highly desirable - a great place to visit for a little pampering, relaxation or beauty treatments... come and enjoy the magic of Cove Spa!

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Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 124 reviews

5 stars 56
4 stars 38
3 stars 24
2 stars 4
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Infrared Therapy (2)
  • Spray Tanning and Sunless Tanning (3)
  • Universal Contour Wrap (1)
  • Counselling & Holistic
  • Ear Candling (2)
  • Face
  • Chemical Peel (1)
  • Eyebrow and Eyelash Tinting (3)
  • Eyelash Extensions (2)
  • Facials (5)
  • Hair removal
  • Bikini Waxing (1)
  • Brazilian Waxing (12)
  • Hollywood Waxing (12)
  • Leg Waxing (1)
  • Male Waxing (1)
  • Threading (9)
  • Waxing (22)
  • Massage
  • Deep Tissue Massage (4)
  • Foot Massage (3)
  • Hot Stone Massage (4)
  • Indian Head Massage (2)
  • Pregnancy Massage (4)
  • Swedish Massage (7)
  • Thai Massage (2)
  • Therapeutic Massage (18)
  • Nails
  • Gel Nails (15)
  • Manicure (3)
  • Pedicure (7)
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Verified review Visited December 2016
Posted 1 day ago
Friendly staff, however felt therapist was in a bit of rush so didn't make it the most comfortable experience.

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Verified review Visited November 2016
Posted 2 weeks ago
A bit disappointed that there was some refurbishment work going on when I got there which made the start of the experience not v relaxing due to the noise however this didn't continue for the whole time and the massage itself was fantastic and I felt great afterwards. The therapist was v skilled and it really help to work out tension.

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Comments

6 days ago
Thank you very much for your honest feedback and we sincerely apologise that the Spa renovations caused you discomfort. I do wish you would have mentioned it to your therapist as we would've corrected the matter for you immediately.

Please do contact us direct and we endeavour to welcome you back with a gesture to make it back up to you during your next visit. You'll be equally delighted to see the Spa with a fresh look!

Your Team at The Cove Spa

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Verified review Visited November 2016
Posted 2 weeks ago
Lovely warm room to relax in before you go in for the massage and facial.

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Verified review Visited November 2016
Posted 2 weeks ago
Great service, lovely staff.

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Verified review Visited November 2016
Posted 2 weeks ago
Excellent therapist, really good massage and great customer service as always. Highly recommend

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Verified review Visited November 2016
Posted 4 weeks ago
Was double booked but the lady at Cove spa called me immediately to find another time I would be available. Very nice

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Verified review Visited October 2016
Posted 1 month ago
Appalling service and terrible attitude from staff.

I booked a 1hr15min facial and massage treatment and I was told when I arrived that that first 15 minutes were spent in an infrared room, (something which is not clear from their treatment description)

We all agreed that as I am pregnant I should not go into the infrared room but that I would get a longer facial/massage instead.

The treatment finished after 1 jour and when I went to reception asking what had happened with the other 15 mins they said that it was the time in the infrared room which I couldn't go into, so I had lost them, after agreeing to give me a longer massage instead!

They tried to explain how those 15 mins were not included and therefore they had given me the correct time, all which was absolutely ridiculous and did not make sense.

I paid for 1h15mins and only got 1hr treatment and instead of being apologetic and seeing my point all I got was a defensive rude response as to why they were right and I was wrong.

I was the only customer there and they made no effort whatsoever, coming up with ridiculous reasons as to why I only got 1hr starting with the fact that I had arrived early to the fact the infrared room was not included, none of which made sense. They made me feel as if I had inconvenienced them by turning up.

I am sure if the manager or owner of the spa had been there, I would have received a completely different service.
They were quite happy letting me walk out an unhappy and stressed customer.
I do hope the owner sees this post and realises that the staff at the desk are bad for their business.

I do not intend to return to that establishment ever again

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Verified review Visited October 2016
Posted 1 month ago
I had a Hollywood Waxing and have awarded it 5 stars.

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Verified review Visited October 2016
Posted 1 month ago
Staff rather sullen!

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Verified review Visited October 2016
Posted 1 month ago
lovely spa, friendly staff

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Verified review Visited September 2016
Posted 2 months ago
Always had great massages at The Cove Spa, must have had over 25 across 3 or 4 years. Really excellent quality and always a friendly reception. Love the place :)

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Verified review Visited September 2016
Posted 2 months ago
I had a Express Massage and have awarded it 4 stars.

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Verified review Visited September 2016
Posted 2 months ago
I had a Brazilian Wax and have awarded it 5 stars.

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Verified review Visited September 2016
Posted 3 months ago
Great massage and professional staff.

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Verified review Visited August 2016
Posted 3 months ago
Great experience, top spa. Both therapists were professional, competent and friendly. The only improvement to the venue would be less essential scents in the air as it was really overwhelming at times.

Overall, I'd use the spa again - thank you!

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Verified review Visited August 2016
Posted 3 months ago
Very friendly and very relaxing experience :) pleased overall

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Verified review Visited August 2016
Posted 3 months ago
I had a Warm Waxing Treatments and have awarded it 5 stars.

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Verified review Visited August 2016
Posted 3 months ago
I had a Deep Tissue Massage and have awarded it 4 stars.

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Verified review Visited August 2016
Posted 3 months ago
Lovely ambience - easy to relax :) Products smelt and felt lovely!

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Verified review Visited August 2016
Posted 3 months ago
I had a Threading Treatments, Brazilian Wax , Spray Tanning and Sunless Tanning and have awarded it 5 stars.

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