The Cove Spa St Albans

17 Russell Avenue, St Albans, Hertfordshire, AL3 5ES. Part of The Cove Spas.
4.4
227 reviews
17 Russell Avenue, St Albans, Hertfordshire, AL3 5ES. Part of The Cove Spas.

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4.4
227 reviews
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Really lovely massage. Great atmosphere. Staff all very friendly!
Anonymous
4 days ago
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The ambience of the place was really nice and the staff were nice and made the experience comfortable and friendly. The place was clean and well kept and you could tell that the place has a good rapport with its clients :) The reason why I have not rated it 5 stars is for the following: I arrived approx 15 mins early for my appointment which was due to be at 4.45pm, and was told that the therapist/beautician would not be able to see me until just before 5pm. This was no problem for me and so with 25-30 mins left before my appointment, I headed out. I returned, but just under 10 mins late - which was a mistake on my part - apologies. I started my treatment 10 mins after that. The therapist was nice, but I think she was a bit annoyed that I was late - which was understandable, but when I explained that I had originally arrived early and was told the appointment would be delayed, she had told me she was ready at the time I had arrived, and wasn't sure why I had been told the appointment would be delayed. Confusion over, we got on with the treatment and she was professional and good, but the whole thing felt a little rushed as she had an oncoming appointment 50 mins later. Thus, it wasn't as thorough of a wax as it could have been I feel - but she was good! She had also misplaced her tweezers - which happens! No problem. And she didn't have time to find new ones, and work on the stubborn hairs, so I happily said I would tweeze them out myself at home. Again, no problem. I just think there just needs to be some better communication next time between the reception team and the therapists so that things can be a little more thorough. I booked the appointment through Treatwell and the treatment was due to be 63 pounds. When it came to paying, the receptionist said that I needed to pay 3 pounds extra as a different wax had been used for my underarms to the one I had booked, and the therapist who was there mentioned she had not checked the booking beforehand. I paid the extra amount, but I feel that I shouldn't have been charged the extra amount as it was not my fault that the incorrect wax had been used and my booking should have been checked properly - especially considering they had more time to check. Once again, I think the experience could have been made better with more thoroughness all round. I also will not be late next time if the appointment is delayed! Apart from that, it was all fine and the therapist was good and we had good conversations :)
Anonymous
5 days ago
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Agata was very thorough, friendly and made me feel at ease
Danielle
8 days ago
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Nice place, a little worn and the edges but attentive staff.
Anonymous
13 days ago
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My Brazilian wax by Tamara was by far the best I’ve ever had. I normally hate hot wax and prefer strip wax however Tamara’s technique was genuinely almost pain free. I don’t know how she managed it but she did. I would 100% recommend her and will be returning to Cove Spa again in the near future.
Alexandra
13 days ago
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About

The Cove Spa St Albans
17 Russell Avenue
St Albans
Hertfordshire
AL3 5ES

Based on Russell Avenue, The Cove Spa St Albans is a renowned day spa offering first class results and a personalised service. Minutes away from The Alban Arena, this award winning spa provides a tranquil and secluded sanctuary in the heart of the city.

Two time winners of the Spa of the Year at Lux International Beauty Awards, exceeding your expectations at every step is part of their philosophy. With a team of highly qualified spa professionals, they specialise in results driven skincare, relaxing holistic therapies and industry leading beauty treatments. They understand that your time is precious so are open seven days a week, allowing you to indulge at a time that suits you. With a focus on delivering exceptional treatments in a calm and relaxing environment, The Cove Spa aims to rejuvenate you from head to toe.

Monday
10:00 AM6:00 PM
Tuesday
10:00 AM8:00 PM
Wednesday
10:00 AM8:00 PM
Thursday
10:00 AM8:00 PM
Friday
10:00 AM8:00 PM
Saturday
9:00 AM5:00 PM
Sunday
10:00 AM4:00 PM
Products used in this venue

Day Spas nearby