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Venue rating

4.3

136 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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The Cove Spa St Albans
The Cove Spa St Albans
17 Russell Avenue,
St Albans, Hertfordshire, AL3 5ES
United Kingdom

Day Spa

The Cove Spa St Albans
17 Russell Avenue,
St Albans, Hertfordshire, AL3 5ES
United Kingdom

Opening hours

Mon 10:00 am - 6:00 pm
Tue - Fri 10:00 am - 8:00 pm
Sat 9:00 am - 5:00 pm
Sun 10:00 am - 4:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The Cove Spa St Albans part of The Cove Spas

Based on Russell Avenue, The Cove Spa St Albans is a renowned day spa offering first class results and a personalised service. Minutes away from The Alban Arena, this award winning spa provides a tranquil and secluded sanctuary in the heart of the city.

Two time winners of the Spa of the Year at the London Hair & Beauty Awards, exceeding your expectations at every step is part of their philosophy. With a team of highly qualified spa professionals, they specialise in results driven skincare, relaxing holistic therapies and industry leading beauty treatments. They understand that your time is precious so are open seven days a week, allowing you to indulge at a time that suits you. With a focus on delivering exceptional treatments in a calm and relaxing environment, The Cove Spa aims to rejuvenate you from head to toe.

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Products used at this venue:

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.3

Chain rating

Based on 136 reviews

5 stars 63
4 stars 41
3 stars 25
2 stars 5
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Infrared Therapy (3)
  • Spray Tanning and Sunless Tanning (3)
  • Universal Contour Wrap (1)
  • Counselling & Holistic
  • Ear Candling (2)
  • Face
  • Chemical Peel (1)
  • Eyebrow and Eyelash Tinting (4)
  • Eyelash Extensions (2)
  • Facials (9)
  • Hair removal
  • Bikini Waxing (4)
  • Brazilian Waxing (13)
  • Hollywood Waxing (15)
  • Leg Waxing (1)
  • Male Waxing (1)
  • Threading (10)
  • Waxing (25)
  • Massage
  • Deep Tissue Massage (6)
  • Foot Massage (4)
  • Hot Stone Massage (4)
  • Indian Head Massage (2)
  • Pregnancy Massage (4)
  • Reflexology (1)
  • Swedish Massage (7)
  • Thai Massage (2)
  • Therapeutic Massage (20)
  • Nails
  • Gel Nails (17)
  • Manicure (3)
  • Pedicure (7)
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Verified review Visited February 2017
Posted 1 week ago
Always a good service and very professional.

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Verified review Visited February 2017
Posted 2 weeks ago
Very helpful staff!

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Verified review Visited February 2017
Posted 1 month ago
Kirsty was fantastic. A great massage and facial.

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Verified review Visited February 2017
Posted 1 month ago
Okay

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Verified review Visited February 2017
Posted 1 month ago
I had a Deep Tissue Massage and have awarded it 4 stars.

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Verified review Visited February 2017
Posted 1 month ago
A real find. Great treatments and well trained staff.

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Verified review Visited January 2017
Posted 2 months ago
The staff were very nice and the spa was very calming with a nice atmosphere. My body massage was ok but not enough attention was put on the areas I really wanted even though I did ask a few times for this. Other than that it was nice. The Indian head massage though was nothing like any I had before- so gentle it had almost no impact at all.

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Verified review Visited December 2016
Posted 2 months ago
The worst waxing I have ever had! I had to show the lady how to do a hollywood. It was truly terrible. She was nervous and very inexperienced. The whole thing was a disaster. On the other hand, she was very good at doing my nails! She should stick to that and they need to get another person for waxing! Awful.

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Verified review Visited January 2017
Posted 2 months ago
Really great treatment, felt very stressedgoibg into it and came out like a ball of jelly (in a good way). Highly recommended

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Verified review Visited May 2016
Posted 2 months ago
The venue was lovely and staff where freindly. The facial itself was really nice I really enjoyed it, and noticed a difference within a few days.

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Verified review Visited December 2016
Posted 2 months ago
The staff were lovely. The venue was decorated beautifully. I went there for a bikini wax and am happy with the result, however after seeing the place I'd probably want to get a facial or massage there as well because the music and ambience was so relaxing!

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Verified review Visited October 2016
Posted 3 months ago
Lovely spa, great treatments

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Verified review Visited December 2016
Posted 3 months ago
Friendly staff, however felt therapist was in a bit of rush so didn't make it the most comfortable experience.

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Verified review Visited November 2016
Posted 4 months ago
A bit disappointed that there was some refurbishment work going on when I got there which made the start of the experience not v relaxing due to the noise however this didn't continue for the whole time and the massage itself was fantastic and I felt great afterwards. The therapist was v skilled and it really help to work out tension.

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Comments

3 months ago
Thank you very much for your honest feedback and we sincerely apologise that the Spa renovations caused you discomfort. I do wish you would have mentioned it to your therapist as we would've corrected the matter for you immediately.

Please do contact us direct and we endeavour to welcome you back with a gesture to make it back up to you during your next visit. You'll be equally delighted to see the Spa with a fresh look!

Your Team at The Cove Spa

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Verified review Visited November 2016
Posted 4 months ago
Lovely warm room to relax in before you go in for the massage and facial.

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Verified review Visited November 2016
Posted 4 months ago
Great service, lovely staff.

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Verified review Visited November 2016
Posted 4 months ago
Excellent therapist, really good massage and great customer service as always. Highly recommend

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Verified review Visited November 2016
Posted 4 months ago
Was double booked but the lady at Cove spa called me immediately to find another time I would be available. Very nice

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Verified review Visited October 2016
Posted 4 months ago
Appalling service and terrible attitude from staff.

I booked a 1hr15min facial and massage treatment and I was told when I arrived that that first 15 minutes were spent in an infrared room, (something which is not clear from their treatment description)

We all agreed that as I am pregnant I should not go into the infrared room but that I would get a longer facial/massage instead.

The treatment finished after 1 jour and when I went to reception asking what had happened with the other 15 mins they said that it was the time in the infrared room which I couldn't go into, so I had lost them, after agreeing to give me a longer massage instead!

They tried to explain how those 15 mins were not included and therefore they had given me the correct time, all which was absolutely ridiculous and did not make sense.

I paid for 1h15mins and only got 1hr treatment and instead of being apologetic and seeing my point all I got was a defensive rude response as to why they were right and I was wrong.

I was the only customer there and they made no effort whatsoever, coming up with ridiculous reasons as to why I only got 1hr starting with the fact that I had arrived early to the fact the infrared room was not included, none of which made sense. They made me feel as if I had inconvenienced them by turning up.

I am sure if the manager or owner of the spa had been there, I would have received a completely different service.
They were quite happy letting me walk out an unhappy and stressed customer.
I do hope the owner sees this post and realises that the staff at the desk are bad for their business.

I do not intend to return to that establishment ever again

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Verified review Visited October 2016
Posted 4 months ago
I had a Hollywood Waxing and have awarded it 5 stars.

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